1788609 - Update reminder keeps repeating after installing the latest version

Status: RESOLVED INVALID

(Thunderbird :: Installer, defect)

Description

[Ton]

Attachment: Doc5.docx

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0

Steps to reproduce:

Recent versions installed like current 102.2.0

Actual results:

Recent versions like current 102.2.0 64-bits keep warning about another new version.
Help reports it is up-to-date, see attachement.
Running on Win11 Home 21h2.

Expected results:

Stop the warnings when last one is installed.

Comment 1

[Thomas D. (:thomas8)]

Sounds like something went wrong with the update.
You could try downloading 102.3.1 from thunderbird.net directly and install in same directory as previous version. Your data will remain intact.

Comment 2

[Thomas D. (:thomas8)]

Avast is known to cause such problems. https://support.mozilla.org/en-US/questions/1384853#answer-1525849

Ton, can you please provide an update log with these steps:

1. Do Settings > General > type "config" into the search
2. open Config Editor
3. Search for "app.update.log" and set it to "true".
4. Restart Thunderbird.
5. Do Help > About
6. Open Tools > Developer Tools > Error Console
7. Type AUS into the filter
8. Please copy/paste everything starting with "AUS:"

Comment 6

[Magnus Melin [:mkmelin]]

Or maybe bug 1586699 would be a better bug to dupe these to?

Comment 8

[Wayne Mery (:wsmwk)]

Reporter, do you still see this issue when using the latest version?
What information can you add to clarify the steps to reproduce this issue?