Closed Bug 1789011 Opened 3 years ago Closed 3 years ago

Case Comments should send email to the Case Creator

Categories

(CA Program :: Common CA Database, task, P1)

Product:
CA Program
Component:
Common CA Database
Type:
task

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: kathleen.a.wilson, Assigned: poonam)

Details

(Whiteboard: [ccadb-bug])

The case comments are not being sent as email due to the following bug in Salesforce:
https://ideas.salesforce.com/s/idea/a0B8W00000GdimEUAR/case-comments-quick-action-send-customer-notification?sfdcIFrameOrigin=null

Please create a workaround using trigger or flow.

Assignee: nobody → poonam

Tested in Sandbox. Ready for production.

Confirmed fixed in CCADB production.

Thanks!

Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → FIXED
Product: NSS → CA Program
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