Open Bug 1789904 Opened 2 years ago Updated 2 years ago

Discovery plus programmes won't load in Firefox.

Categories

(Core :: Audio/Video: Playback, defect, P5)

Firefox 104
defect

Tracking

()

UNCONFIRMED

People

(Reporter: firefox, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0

Steps to reproduce:

Tried to play a programme (La Vuelta A Espana highlights) in Discovery+ (dplay)

Actual results:

ERROR CODE: SONIC-API: REQUEST FAILURE. Same thing happened several days running, with all programmes I tried and after clearing data/cache. I am presently watching the programme in Chrome without any problem, as I did yesterday. Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0.

Expected results:

The programme should have played.

The Bugbug bot thinks this bug should belong to the 'Core::Audio/Video: Playback' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core

This doesn't sound like an issue with Firefox. Maybe try disabling tracking protection on the page?

https://support.discoveryplus.com/hc/en-gb/articles/7956872573457-I-am-seeing-a-SONIC-API-REQUEST-FAILURE-error-what-does-this-mean-

Severity: -- → S4
Priority: -- → P5

Thanks, Jim, that seems to have fixed it.

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