Duplicate emails coming in (Zoho, POP3)
Categories
(MailNews Core :: Networking: POP, defect)
Tracking
(thunderbird_esr102 fixed, thunderbird105 affected)
People
(Reporter: mail, Assigned: rnons)
References
(Regression)
Details
(Keywords: regression)
Attachments
(2 files)
28.89 KB,
text/plain
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Details | |
48 bytes,
text/x-phabricator-request
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wsmwk
:
approval-comm-esr102+
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Details | Review |
Steps to reproduce:
Just have TB open
Actual results:
I've been getting tons of duplicate emails coming into one account's inbox all day.
I am using Zoho & I logged into Zoho & they originally came in early this morning & around 1:30 pm (last one).
It's now 9:21 pm & they won't stop coming in.
The same emails over & over (3 of them).
Help.
Thanks
Expected results:
Just one email from all 3 senders.
Sorry, I meant to say that in Zoho mail, only one of each came in so I know it's not Zoho.
Comment 2•2 years ago
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I've been getting tons of duplicate emails coming into one account's inbox all day.
What changed in your environment
I am using Zoho & I logged into Zoho & they originally came in early this morning & around 1:30 pm (last one).
Sorry, I meant to say that in Zoho mail, only one of each came in so I know it's not Zoho.
"Zoho mail" means the web interface?
How is the account defined in Thunderbird - pop or imap?
Also, what is your exact version number and
What changed - I updated TB to 102.2.1
Zoho mail - not, they are a mail server plus they also have their own e-mail client, but when I went to check if I was also getting duplicates there, I wasn't.
POP
Thanks
Assignee | ||
Comment 4•2 years ago
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Thanks for reporting, can you get some logs by following bug 1783290 comment 3
Also, check the menu View > Headers > All. Then select the duplicated email, you should see all headers above the message content. There is a UIDL line, tell me the value.
X-UIDL xxxxxxxx
Hi there,
Ok, did you want all 3, or is one good enough?
Here's one & I did check several of the same email & the number is all the same. 1662657095587110001
Why is their a line through the bug comment you want me to give you logs on?
Are the logs going to show private information to everyone?
Thanks a ton
Assignee | ||
Comment 6•2 years ago
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Ok, did you want all 3, or is one good enough?
One is good enough.
Each message has a unique UIDL, duplicate mails have the same UIDL is expected. After fetching a message, TB saves the UIDL state in <ProfileDirectory>/Mail/<pop3-hostname>/popstate.dat
. Before another fetch, TB checks popstate.dat to only download new messages.
You can find your ProfileDirectory from Help -> More Troubleshooting Information, then search for Profiles
. Let me know if you see 1662657095587110001
in the popstate.dat.
Without logs and popstate.dat, it's hard to know why TB downloads old messages again. The logs may contain your server host, your user name, but you can remove them before uploading.
Updated•2 years ago
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(In reply to Ping Chen (:rnons) from comment #6)
Ok, did you want all 3, or is one good enough?
One is good enough.
Each message has a unique UIDL, duplicate mails have the same UIDL is expected. After fetching a message, TB saves the UIDL state in
<ProfileDirectory>/Mail/<pop3-hostname>/popstate.dat
. Before another fetch, TB checks popstate.dat to only download new messages.
You can find your ProfileDirectory from Help -> More Troubleshooting Information, then search forProfiles
. Let me know if you see1662657095587110001
in the popstate.dat.Without logs and popstate.dat, it's hard to know why TB downloads old messages again. The logs may contain your server host, your user name, but you can remove them before uploading.
Ok a few things:
- We tried to go to where you said, but there's 4 different profiles (2 different sets). Which one do we search in?
- Then we found one that had Mail & there's 10 different accounts. Which one do we go to?
- Logs - I just copied the log for the email that's corrupted & there's a ton of private info in there. Please give me your private uploading area or email so only you can see it, because I'm not giving all of this private info to the entire world.
Thanks
Sorry, forgot to do the SSs before I pressed save.
Reporter | ||
Comment 10•2 years ago
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Ok, I removed everything that needs to be hidden.
Here is the error log.
Reporter | ||
Comment 11•2 years ago
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Ok, I just checked my mail (I hadn't checked it since Friday) & now TB is doing this to every NEW email coming in it looks like.
I had to change the UN in the settings just to get it to stop doing this.
It's just NUTS!
Please fix!
Assignee | ||
Comment 12•2 years ago
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Thanks, very helpful. The problem seems to be
Pop3Client.jsm:309:18: Component returned failure code: 0x80520016 [nsIMsgFilterService.OpenFilterList] MsgIncomingServer.jsm:874
Working on a fix.
You can set mailnews.pop3.jsmodule
to false
in Config Editor and restart TB, to use the old pop3 module, which should not have this problem.
Assignee | ||
Comment 13•2 years ago
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Updated•2 years ago
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Assignee | ||
Updated•2 years ago
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Reporter | ||
Comment 14•2 years ago
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(In reply to Ping Chen (:rnons) from comment #12)
Thanks, very helpful. The problem seems to be
Pop3Client.jsm:309:18: Component returned failure code: 0x80520016 [nsIMsgFilterService.OpenFilterList] MsgIncomingServer.jsm:874
Working on a fix.
You can set
mailnews.pop3.jsmodule
tofalse
in Config Editor and restart TB, to use the old pop3 module, which should not have this problem.
Ok, thanks, done.
So a couple of questions:
- How come it only happened with one of my zoho accounts?
- What update version will the fix be in? I still have to update to the last update.
I hope you guys get the bugs fixed. I had other issues after the update which took a while to get resolved, & so did tons of people which were mentioned in http://forums.mozillazine.org/
Thank you
Assignee | ||
Updated•2 years ago
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Comment 15•2 years ago
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Pushed by mkmelin@iki.fi:
https://hg.mozilla.org/comm-central/rev/a48515cd0db9
Catch OpenFilterList error in MsgIncomingServer to prevent duplicate pop3 messages. r=mkmelin
Assignee | ||
Comment 16•2 years ago
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Comment on attachment 9294357 [details]
Bug 1789958 - Catch OpenFilterList error in MsgIncomingServer to prevent duplicate pop3 messages. r=mkmelin
[Approval Request Comment]
Regression caused by (bug #): pop3-js
User impact if declined: Duplicate messages are downloaded.
Testing completed (on c-c, etc.): c-c
Risk to taking this patch (and alternatives if risky): No risk.
I think it's safe to skip beta, the patch didn't change any functionality, only added two try..catch
, so that popstate.dat can be correctly updated. This may also fix bug 1777387.
Comment 17•2 years ago
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Comment on attachment 9294357 [details]
Bug 1789958 - Catch OpenFilterList error in MsgIncomingServer to prevent duplicate pop3 messages. r=mkmelin
[Triage Comment]
Approved for esr102
Comment 18•2 years ago
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bugherder uplift |
Thunderbird 102.3.0:
https://hg.mozilla.org/releases/comm-esr102/rev/e6467e07745a
Reporter | ||
Comment 19•2 years ago
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Can someone answer my last set of questions please.
Also, this may be similar to this bug (I don't know), but yesterday one of my accounts said my p/w wasn't correct when it was.
I had to copy the same p/w again to both outgoing & incoming before TB would recognize it.
Then today with ALL of my gmail accounts I got an error saying it couldn't connect, so unless gmail was down about 4-5 hours ago, that's another issue & I just checked, it's working now, but I did have other connection issues even before I created this bug report. I had to literally enter in the p/w over & over again before TB would accept it. That wasn't on this version though. I don't remember what version it was.
Thanks
Comment 20•2 years ago
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It will be in 102.3.0, out early next week.
The problem had to do with opening the filter rules file for that account (file corrupt/missing for unknown reason). Probably the file was fine for the other accounts so it only happened for this one.
Reporter | ||
Comment 21•2 years ago
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(In reply to Magnus Melin [:mkmelin] from comment #20)
It will be in 102.3.0, out early next week.
The problem had to do with opening the filter rules file for that account (file corrupt/missing for unknown reason). Probably the file was fine for the other accounts so it only happened for this one.
Thanks for getting back to me Melin.
Well we did look at the message filter for that account & it looked fine, but you are saying I didn't do anything to corrupt it, right?
And what about the other connection issues?
Comment 22•2 years ago
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I wouldn't think you had some anything to corrupt it no.
No idea about the connection issues, but it would be another bug. If it did say cannot connect, maybe networking issues, or e.g. firewall/antivirus blocking?
Reporter | ||
Comment 23•2 years ago
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(In reply to Magnus Melin [:mkmelin] from comment #22)
I wouldn't think you had some anything to corrupt it no.
No idea about the connection issues, but it would be another bug. If it did say cannot connect, maybe networking issues, or e.g. firewall/antivirus blocking?
No, nothing has changed on my computer today other than I updated the drivers today & added more memory, but the other non gmail account issue happened yesterday.
Reporter | ||
Comment 24•2 years ago
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Ok, this is definitely a bug. I just launched TB again & again I got all of these errors for all of my gmail accounts. https://i.imgur.com/ybZ2leg.png
Comment 25•2 years ago
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https://archive.mozilla.org/pub/thunderbird/candidates/102.3.0-candidates/build1/win64/en-US/Thunderbird%20Setup%20102.3.0.exe has the fix from this bug report
Reporter | ||
Comment 27•2 years ago
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That specific issue seems to be ok although I did get duplicates for 3 emails (different account) for stat counter today. I think that's the first time it's ever happened although I can't remember & it only happened with 3 of the 8 or so domains.
Thanks
Reporter | ||
Comment 28•10 months ago
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Hi,
This bug is happening again & I just blamed zoho again forgetting this was happening a year ago. They are blocking my mail. Please fix it again. I'm still on version 102. I don't want to switch the new new version.
Why did this bug start again?
I assume it was b/c of your update in September.
Please help.
Thanks
Description
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