UI is slow - "The device, \Device\Harddisk0\DR0, has a bad block"
Categories
(Thunderbird :: General, defect)
Tracking
(Not tracked)
People
(Reporter: blueice_haller, Unassigned)
Details
(Keywords: perf)
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:104.0) Gecko/20100101 Firefox/104.0
Steps to reproduce:
- Start Thunderbird
- When I click anywhere it takes longer than normally to show
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Comment 1•4 years ago
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Thunderbird Version 102.2.2 (32-Bit)
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Comment 2•4 years ago
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Currently only one Gmail Account is connected.
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Comment 3•4 years ago
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I already restarted the PC last night.
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Updated•4 years ago
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Updated•4 years ago
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Comment 4•4 years ago
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I can't remember since when it's slow.
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Comment 5•4 years ago
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It shows these messages left bottom:
Done
Compacting folder Inbox
@gmail.com: Connected to imap.gmail.com
When I click on any E-Mail it shows "Loading Message..." for minutes.
It often shows the hourglass cursor.
I have enabled the Title Bar which often shows "No Response".
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Comment 6•4 years ago
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Turn off automatic compact. Does the problem go away?
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Comment 7•4 years ago
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To me it doesn't look like normal:
When I switch from Tab "Inbox" to Tab "Settings" it takes 1 second.
When I switch from Tab "Settings" to "Inbox" it takes 10 seconds including that it shows "No Response" and the hourglass cursor.
There was also a message shown for a short time
"Unable ... maximum connections ... IMAP ..."
Compact was enabled over a year ago. However I disabled it now.
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Comment 8•4 years ago
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After disabling of Compact and click on any E-Mail it still "hangs" for seconds, it shows "No Response" and the hourglass cursor.
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Comment 9•4 years ago
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(In reply to blueice_haller from comment #8)
After disabling of Compact and click on any E-Mail it still "hangs" for seconds, it shows "No Response" and the hourglass cursor.
In that case...
- Please start Windows' in safe mode with networking enabled
win10 https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode - Still in Windows safe mode, start Thunderbird in Troubleshoot mode
https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
Does problem go away?
Also, might not be software - could be hardware.
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Comment 10•4 years ago
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Unable to connect to your IMAP server. You may have exceeded the maximum number of
connections to this server. If so, use the Advanced IMAP Server Settings dialog to
reduce the number of cached connections.
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Comment 11•4 years ago
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Before I try the safe mode I tried to copy the profile to another disk and it showed only for the Inbox file the following Error:
Can't read from source file or disk
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Comment 12•4 years ago
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In Windows 10 Event Viewer, Windows Logs, System
I can see many Messages from source disk with ID 7:
The device, \Device\Harddisk0\DR0, has a bad block
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Comment 13•4 years ago
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so could be bad disk.
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Comment 14•4 years ago
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Thank for providing the analysis.
Also, FWIW, performance with 102.3.0 will be improved for some users.
Description
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