1795603 - Message filters not auto running

Status: RESOLVED INCOMPLETE

(Thunderbird :: Filters, defect)

Description

[Michelle]

User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/106.0.0.0 Safari/537.36

Steps to reproduce:

So I just realized this started to become a problem after the last update. I'm now on 102.3.3

It's not clearing out the filtered messages & that's on multiple accounts. Manual filter works.

Actual results:

So I just realized this started to become a problem after the last update. I'm now on 102.3.3

It's not clearing out the filtered messages & that's on multiple accounts. Manual filter works.

Expected results:

Messages are auto filtered.

Comment 1

[Michelle]

I just wanted to let you know that this is still happening in some accounts.

Thanks

Comment 2

[Thomas D. (:thomas8)]

Hey Michelle, thanks for letting us know. However, you would need to provide a lot more detail so that we can try to reproduce your scenario.

• POP or IMAP account where filtering fails?
• Does auto-filtering also fail when you're running with ≡ > Help > Troubleshoot Mode…?
• We need to understand how your filter is set up and what it's trying to do. Can you provide a screenshot of the "Edit Filter" window of affected filters? Kindly edit with graphics program to black out or replace any private data, then add here via Attach New File button above comment 0.

Comment 3

[Michelle]

(In reply to Thomas D. (:thomas8) from comment #2)

Hey Michelle, thanks for letting us know. However, you would need to provide a lot more detail so that we can try to reproduce your scenario.

• POP or IMAP account where filtering fails?
• Does auto-filtering also fail when you're running with ≡ > Help > Troubleshoot Mode…?
• We need to understand how your filter is set up and what it's trying to do. Can you provide a screenshot of the "Edit Filter" window of affected filters? Kindly edit with graphics program to black out or replace any private data, then add here via Attach New File button above comment 0.

Hi Thomas, how are you doing?

1. So for these they are all POP b/c they are aliases, so all mail comes into one account, but we set up different accounts for each addy & then filtered out mail that doesn't belong to that addy's account. I hope that makes sense LOL

2. I didn't do the help troubleshoot. I really need the one filing add-on. I wish you guys would just make that a part of TB so I don't need that extension. Hint hint LOL

I've turned it on, but can only leave it on for a few minutes b/c I'm going to bed now.

3. Here's a SS - https://i.imgur.com/QR38tzy.png

I have to check something with my website coder, but I haven't seen a duplicate in a while, but I've been very busy switching back to Win 7 after getting a new SSD HD.

Thanks & TTYL

Comment 4

[Michelle]

Hmmm, I thought you guys asked me for the filter settings, but I don't see that. Here it is... https://i.imgur.com/yNGk2NM.png

This one is on the unique side b/c when goolag sends you emails from your YT account, it doesn't go to your email, it goes to their pages.plus.google.com addy.

So I'm getting duplicates of the emails.

Thanks

Comment 5

[Wayne Mery (:wsmwk)]

Is this issue also gone on your laptop?

Comment 6

[Wayne Mery (:wsmwk)]

(In reply to Wayne Mery (:wsmwk) from comment #5)

Is this issue also gone on your laptop?