1795782 - Unable to save changes to Root Inclusion Cases in Production

Status: RESOLVED FIXED

(CA Program :: Common CA Database, task, P1)

Description

[Kathleen Wilson]

Steps to reproduce:

• Open an existing Root Inclusion Case in production.
• Try modifying one of the audit statement dates (e.g. from 6/25/2021 to 6/25/2022) then click on Save
• Error: CaseTrigger: execution of BeforeUpdate caused by: System.DmlException: Update failed. First exception on row 0 with id a004o00000AhFGeAAN; first error: FIELD_CUSTOM_VALIDATION_EXCEPTION, Please provide Root certificate download link, URL must begin with 'https' and can only contain letters, numbers and following characters: + & @ # / % ? = ~- _ | ! : , . ; [ ] ( ): [Root_Certificate_Download_URL__c] Class.CaseTriggerHelper.ClearALVFieldsWhenAuditFieldsChange: line 332, column 1 Trigger.CaseTrigger: line 41, column 1

I think this error is being caused by the recent updates that we did for the 'Add/Update Root Request' case type. I'm not sure why those changes have impacted Root Inclusion cases in production.

Comment 1

[Kathleen Wilson]

Poonam has already debugged this, and found that on root cases, the "Root_Certificate_Download_URL" field has a new validation to check for a valid url and it must begin with https. She will update the check to allow for http.

Comment 2

[Poonam Bhargava]

Validation rule for "Root_Certificate_Download_URL" field on Root Cases has been updated to allow both http and https urls.

Comment 3

[Poonam Bhargava]

Deactivated the validation rule on "Root Certificate Download URL" for time being.

Comment 4

[Kathleen Wilson]

Thanks!