Firefox hangs on google search requiring a force close
Categories
(Core :: Networking, defect)
Tracking
()
People
(Reporter: wumfleet22195, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:106.0) Gecko/20100101 Firefox/106.0
Steps to reproduce:
Viewed the search results page on google. This happens while in troubleshoot mode as well. I have set accessibility.force_disabled to 1 and security.tls.enable_0rtt_data to false as well after seeing others troubleshoot what seemed to be similar problems.
Actual results:
The browser hung and became completely unresponsive. Any video or audio playing in other tabs still continued until the browser was forcibly closed.
Expected results:
Shown the google search results page with no issue
|
||
Comment 1•2 years ago
|
||
The Bugbug bot thinks this bug should belong to the 'Core::Networking' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.
|
||
Comment 2•2 years ago
|
||
Hi Reporter,
Could you try to capture a http log?
You could send the log to necko@mozilla.com, since the log may contains some privacy information.
Thanks.
|
|
||
Updated•2 years ago
|
|
Reporter | |
Comment 3•2 years ago
|
||
I attempted to use about:logging but it just gives me the message "Hmm. That address doesn’t look right. Please check that the URL is correct and try again." and using the manual way to get logs using CMD to generate a log file is unsuccessful for me as well.
The problem is reproducible for me when using the URL bar to search google or viewing the search results page after using the plain google.com homepage with no issue.
Sorry I can't provide much more information.
|
|
Reporter | |
Comment 4•2 years ago
|
||
I can confirm I'm on Firefox 107.0 now and the issue still occurs. The only thing I have not tried at this point is a full reinstall.
|
|
||
Comment 5•2 years ago
|
||
(In reply to wumfleet22195 from comment #3)
I attempted to use about:logging but it just gives me the message "Hmm. That address doesn’t look right. Please check that the URL is correct and try again." and using the manual way to get logs using CMD to generate a log file is unsuccessful for me as well.
Please use this link about:networking#logging to create a http log.
Thanks.
|
|
Reporter | |
Comment 6•2 years ago
|
||
Sent the log files generated to necko@mozilla with the subject line "Bug 1800192 Log files"
In the meantime I think I have found a permanent workaround by making another profile and copying my settings over, Google searching works fine on this profile. I would like to provide what I can on the issue with my other profile though as the general settings, about:config parameters, and extensions caused no issues until a week or so ago.
Thank you for the help in the matter.
|
|
Reporter | |
Comment 7•2 years ago
|
||
While I don't understand it, I've figured out what the issue is. Whenever a site requests my location and I allow it, the browser hangs requiring a force close.
It happened earlier today on accessing the Best Buy website to sign in again, after I blocked location it worked fine. I went to a google search and same set of actions. I went back to the "problem profile" and turned off location access to google search and now it works fine. Again, I'm not sure why this issue occurs as Windows allows Firefox to access my location and has done so in the past.
If this issue occurs for anyone else I'll at least give my system specs and OS build if it helps.
AMD Ryzen 7 5800x
64 GB DDR4
Nvidia 2080 Ti
Windows 10 Pro
21H2
OS build 19044.2251
Windows Feature Experience Pack 120.2212.4180.0
Description
•