User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.2b) Gecko/20021016 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.2b) Gecko/20021016 Reply/Composing new email crashes all open Mozilla windows, reguardless of message content. Once you click on send it says "Assembling mail information" and then promptly locks up. Reproducible: Always Steps to Reproduce: 1. 2. 3. Actual Results: Once you click on send when replying/composing new email it says "Assembling mail information" then promptly locks up all mozilla windows.. Composed message is lost along w/ any windows you have open. Expected Results: Email should flow like water. Running mozilla 1.2b
do you see a hang or a crash ? (very different) wfm with win2k build 20021116 and 1.1, 1.2a, 1.2b... Have you installed 1.2b in a clean and EMPTY directory ?
Reporter, to troubleshoot this problem, please follow these steps. When you reply, make sure to include your operating system version, and the build ID. The build ID is located in the Mozilla title bar. If the problem is sovled, please indicate what step solved it. 1. Make sure that the test machine you're running is in good condition. On Windows 9x, run scandisk. On Windows NT/2000/XP, error-check the drives. On *nix, check for filesystem errors. Furthermore, if you have an antivirus program, make sure the antivirus definitions and program files are up to date. Make sure you have recently scanned the system for viruses, and removed any you find. Once this is complete, can you still reproduce the problem? 2. Download and install the latest trunk nightly build. Running a nightly build has a slight amount of risk involved. Back up your Mozilla data including your bookmarks before proceeding. You can download the latest nightly build from ftp://ftp.mozilla.org/pub/mozilla/nightly/latest . For example, for Windows, download the file mozilla-win32-installer-sea.exe. Uninstall your current Mozilla build. Make sure the new directory where you will install the new build is completely empty, except for any plugins subdirectory. Install the nightly build. Having done that, can you still reproduce the problem? 3. If it still fails, exit Mozilla. Go to your profile directory. Find the file xul.mfl (or xul.mfasl on *nix). Rename it. Restart Mozilla. Does that solve the problem? Before following the next steps, create an SMTP log. Attach the SMTP log to this bug. The steps for creating the log can be found here: http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#imap 4. Is the computer you are running Mozilla on running an antivirus program? If so, please detail what program and what version it is. Temporarily disable the antivirus program. Then try to reproduce the problem you describe. Does the problem still occur? 5. Go to Edit | Mail & Newsgroup Account Settings | Outgoing Server (SMTP) and check "never" on whether to use a secure connection (SSL). Now try to reproduce the problem. Does it still occur? 6. Go to Edit | Mail & Newsgroup Account Settings. In the appropriate account, under Copies & Folders, unselect "place a copy in." Now try to reproduce the problem. Does it still occur? If this works, is this an IMAP account? Are there many messages in the sent folder? 7. Is the computer behind a firewall? If so, temporarily disable it, or put the computer directly on the Internet. Can you still reproduce the problem? If not, what product and version number is the firewall? Even if none of these steps work, please attach an SMTP log.
Reporter, do you still see this problem with the latest nightly (or even 1.5)? If not, this bug can be closed. Thanks.