1809593 - Firefox crashes all the time

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[[e-mail]]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:108.0) Gecko/20100101 Firefox/108.0

Steps to reproduce:

Anything, for example login to bugzilla

Actual results:

It freezes the entire system
A crash report is available here:
https://crash-stats.mozilla.org/report/index/bp-d539e933-3d24-44e2-b488-50e580230111

Expected results:

Should work as expected.

Comment 1

[[e-mail]]

I had to downgrade to 108.1 from 108.2 to be able to work.

Comment 2

[BugBot [:suhaib / :marco]]

The Bugbug bot thinks this bug should belong to the 'Core::Networking' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 3

[Kershaw Chang [:kershaw]]

The stacktrace from the crash report suggests that this might be related to graphic code, but this is OOM crash...

Comment 4

[Timothy Nikkel (:tnikkel)]

There is lots of physical memory and lots of virtual address space in that crash report, but the page file available seems too small?
Available Page File 27,602,944 bytes (27.6 MB)
Perhaps the user could try increasing their page file size?

Comment 5

[Ashley Hale [:ahale]]

A couple things that would really help us understand this issue:

• Can you go to about:support and post the text as an attachment here so we can see if any driver incompatibilities come up as relevant to the new crashes you are experiencing?
• Can you use mozregression to find the precise code change that caused the crashes to begin? This is the most valuable information for resolving the issue so it would be very much appreciated. Once we know which code change broke the browser on your system we will deeply understand the issue and be able to offer suggestions for workarounds while we make any necessary changes to future releases.

Comment 6

[[e-mail]]

Attachment: about_support.txt

Please find attached a copy of the about:support output.

Comment 7

[[e-mail]]

I have attached a copy of the about:support output. The pagefile on my computer is system managed. I would be happy to include information from mozregression, but I don't know the slightest on how to use it.

Best regards,
Nikos

Comment 8

[[e-mail]]

Please note that late yesterday, on my office computer I have received the latest Windows 10 update. Firefox seems stable now. I had no crashes for an entire day.

Comment 9

[[e-mail]]

I confirm that after the last windows update the problem is gone. I had no crashes since then.