cannot delete account with 2FA enabled
Categories
(Cloud Services :: Server: Firefox Accounts, enhancement)
Tracking
(Not tracked)
People
(Reporter: slconley, Unassigned)
Details
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/109.0
Steps to reproduce:
I locked myself out of my Firefox account with 2FA enabled, and would like to delete it to start over. I also created this support request: https://support.mozilla.org/en-US/questions/1402626. Another support article I found after submitting that one lead me to create this bug report. It is worth noting here that I have a Firefox Relay subscription under the locked account, which is why I don't want to just abandon it. Please help.
Actual results:
I messed up.
Expected results:
I should have kept backup auth codes in a better place.
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Comment 1•3 years ago
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The response on your SUMO question is correct - this should go through the support team. Filing bugs is the old way. I'm going to close this but if you don't get it sorted please comment here.
Description
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