55live.com - "browser not supported" (and IE download button invisible)

RESOLVED INCOMPLETE

Status

Tech Evangelism Graveyard
Other
P3
normal
RESOLVED INCOMPLETE
16 years ago
3 years ago

People

(Reporter: Marco Franzen, Unassigned)

Tracking

Details

(Whiteboard: [DENY], URL)

(Reporter)

Description

16 years ago
User-Agent:       Mozilla/5.0 (X11; U; Linux i586; en-US; rv:1.2b) Gecko/20021016
Build Identifier: Mozilla/5.0 (X11; U; Linux i586; en-US; rv:1.2b) Gecko/20021016

The completely lock out anyone using any other browser than IE from their
"Online Progress". Possibly they don't even know anything else exists.

Reproducible: Always

Steps to Reproduce:
1. Visit www.55live.com
2. Follow link "Online Progress"


Actual Results:  
A page appears saying "The web browser you are using is not supported by this
system. The system requirements are as follows: Microsoft Internet Explorer 5.5
or greater [...] Click the button below to [..] download the latest version of
Internet Explorer". (Thankfully, no such button appears...;-)

Expected Results:  
A form should have been shown. After entering your reference number, the
progress of the house buying processes you instructed should have been shown.
This actually used to work with Mozilla.

I have informed them today that they are in breach of contract by locking me out
since there is no technical excuse to suddenly demand I use a particular
manufacturer's product in order to get the agreed service. No answer as yet.

Could someone with more technical insight follow this up please?

Comment 1

16 years ago
Verified in 2002111108 PC/Win98, marking New.

This JS is looking for IE and rerouting any non-IE browser:
http://62.189.135.29/onlineprogress/mocha/browserhawk.js

Why they feel the need to exclude non-IE is not clear.  The login page that
comes up next in IE does not appear to be doing anything IE-specific.

The button to download IE does not appear because the IMG SRC path is broken. 
It points to http://www.55live.com/images/img_msie.jpg currently.
Status: UNCONFIRMED → NEW
Ever confirmed: true
OS: Linux → All
Priority: -- → P3
Whiteboard: [DENY]
Summary: www.55live.com: "browser not supported" (and IE download button invisible) → 55live.com - "browser not supported" (and IE download button invisible)

Comment 2

15 years ago
move tristans bugs to other
Assignee: nitot → other
Component: Europe: West → Other
QA Contact: brantgurganus2001 → other

Comment 3

8 years ago
INCOMPLETE due to lack of activity since the end of 2009.

If someone is willing to investigate the issues raised in this bug to determine whether they still exist, *and* work with the site in question to fix any existing issues, please feel free to re-open and assign to yourself.

Sorry for the bugspam; filter on "NO MORE PRE-2010 TE BUGS" to remove.
Status: NEW → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
Product: Tech Evangelism → Tech Evangelism Graveyard
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