Closed Bug 181213 Opened 22 years ago Closed 19 years ago

Trying to print ANY web page gives Printer error: No printer could be found.

Categories

(Core :: Printing: Output, defect)

Product:
Core
Component:
Printing: Output
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME
Milestone:
mozilla1.3alpha

People

(Reporter: dermen, Unassigned)

References

Details

Attachments

(2 files)

printertest.exe
200.00 KB, application/octet-stream
Details
SCREENSHOT: printertest.exe finds printers but mozilla doesn't
59.85 KB, image/jpeg
Details 
User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.2b) Gecko/20021016
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.2b) Gecko/20021016

Trying to print ANY web page gives Printer error: No printer could be found.  If
I clear error, I get a print preview error after that.  Printing works fine in
IE and in other programs, but same error (just the first error) occurs in
Netscape 7.  The printer is Brother HL-1250.  It is set to print directly to
printer (no spooling).  Updating/reinstalling printer driver doesn't fix
problem.  Note: I first downloaded Mozilla 1.1.  I got the first error (No
printer...), but when I cleared the error the printer dialogue box came up and I
was able to print.  Installing the current beta version made me unable to print
again.  Netscape 6.2 worked fine.

Reproducible: Always

Steps to Reproduce:
1.Launch Mozilla
2.Click on Print
3.

Actual Results:  
Printer error:  There was a problem printing.  No printer could be found.  After
clicking okay, get: Print Preview error: Printing failed for some reason.

Expected Results:  
Should have gotten print dialog box.
Hmmm, tha t is interesting. I bet it has to do wiht the direct to printer
situation. I'll investigate
Status: UNCONFIRMED → ASSIGNED
Ever confirmed: true
Target Milestone: --- → mozilla1.3alpha
I have no problem printing with this morning trunk builds 2002-11-21-08-trunk
Attached file printertest.exe — 
Reporter: Please save out this simple example and run it. Try both buttons and
add the results of the tests to this bug. This should help us understand what
printers can been seen. Thanks.
Get Printer Use Reg gives:
Default printer is:
Brother HL-1250 series

Get Printers Use Enum gives:
PRINTER_ENUM_LOCAL:
Brother HL-1250 series
Lexmark Z11 Series Colorfine
Brother HL-600 series
Brother HL--630 [laplink]
Net-It Now! SE
Capture FAX BVRP
Default Printer is:
Brother HL-1250 series

FYI:  If Adobe Acrobat is active within the browser (i.e., I'm looking at a PDF
file), then clicking on the Mozilla Print button gives me the dialog box as it
should, and I can print.  Once I go back to a regular web page, though, I go
back to getting the errors.
Having same problem in Windows XP - trying to print web pages and email gives
Printer error: No printer could be found.  Printing works fine in other
programs.  The printer is HP officejetd135.  Updating/reinstalling printer
driver doesn't fix problem.
I'm having the same problem with a build of mozilla 1.2.1.  Can't even print to
a file and then print that one.  This is on RedHat Linux 8.0 with CUPS.  The
mozilla in question is compiled against gtk+-2.2.0 and glib-2.2.0.

The other mozilla I have on my system, installed from RPMs, can print just fine.
 Here are the package versions:

[jason@go jason]$ rpm -qa | grep mozilla
mozilla-js-debugger-1.2-0_rh8
mozilla-chat-1.2-0_rh8
mozilla-1.2-0_rh8
mozilla-devel-1.2-0_rh8
mozilla-nss-devel-1.2-0_rh8
mozilla-nss-1.2-0_rh8
mozilla-dom-inspector-1.2-0_rh8
mozilla-psm-1.2-0_rh8
mozilla-mail-1.2-0_rh8
mozilla-nspr-1.2-0_rh8
mozilla-nspr-devel-1.2-0_rh8

Thanks!
Reproduced on Mozilla 1.3b runing on Solaris 8.

Mozilla/5.0 (X11; U; SunOS sun4u; en-US; rv:1.3b) Gecko/20030211
(This is the version of 1.3b for Solaris presently available for download as a
binary.)


*** Bug 193144 has been marked as a duplicate of this bug. ***
I wonder if Bug 181213 might be a duplicate of Bug 130083.  The problem is the
same (Printer not found) and some of the comments under the latter bug indicate
that the workaround does not work.  Or, perhaps those comments should have been
made under 181213 instead of 130083.
Linux users: Does XPrint work? More information about XPrint can be found at
http://xprint.mozdev.org
I wanted to add these comments from 193144 here as they may be of value. I had
filed this as a new bug since my problems were not apparent in 1.2.1, the issues
in this bug were.

If I use the 1.2.1 20021217 release printing works fine with the same user
profile, other applications (staroffice etc.) can print fine the issue only
appears with Mozilla/5.0 (X11; U; SunOS sun4u; en-US; rv:1.3b) Gecko/20030211

Printing to network printer.
*** Bug 193664 has been marked as a duplicate of this bug. ***
Moving from Mox 1.2.1 to 1.3b and 1.3nightly2003-03-05 brought this bug
to pester me. Moving back to 1.2.1 allows me to print, so something 
has changed wihtin the 1.3 Solaris7 builds (running under Solaris9).

This bug is still alive in the latest Mozilla 1.3 running under Solaris 2.8
Mozilla/5.0 (X11; U; SunOS sun4u; en-US; rv:1.3) Gecko/20030314
(using mozilla-sparc-sun-solaris2.7-1.3.tar.gz)
Is there anything I can do for helping fixing this?

I'm also using Mozilla/5.0 (X11; U; SunOS sun4u; en-US; rv:1.3) Gecko/20030314
from mozilla-sparc-sun-solaris2.7-1.3.tar.gz under Solaris 8 and get the
"Printer not found" error. Verified that I had the XPrint patches 108897-01 and
108652-64 from SunSolve. Let me know if I can help!
Problem is not win98-specific.
OS: Windows 98 → All
I also have this problem.  We need a fix or workaround.  Other applications
print fine and lpstat shows a default printer defined.

Started mozilla after removing prefs.js and localstore.rdf and still had the
problem.

Also create a new blank profile and had the problem.

Solaris 9
Mozilla 1.4a
Mozilla/5.0 (X11; U; SunOS sun4u; en-US; rv:1.4a) Gecko/20030310
Hardware: PC → All
Me too, having same bug on Solaris SPARC with 1.3final.  No idea what to test;
obviously I can't run the .exe that Rod attached in November.  Is there any more
information I can collect or more configuration information that would help?

This seems pretty serious to me.
Printing works for me if I use the 1.3 final build made by Sun:

http://ftp.mozilla.org/pub/mozilla/releases/mozilla1.3/mozilla-sparc-sun-solaris2.8-1.3.tar.gz
Unfortunately, that build suffers from bug 185949 :-(
My summary is:
+ The nighlty Solaris 2.6 build does not exibit the printer bug, but 
  crashes when using the java plugin.
+ The mozilla 1.3 final Solaris 2.7 build still has this printer bug.
+ The mozilla 1.3 final Solaris 2.8 build from SUN is printer OK, but
  presents the 100% table width bug (IDs: 102981 and 185949).
In the bug ID 185949 it states that the table problem is fixed when 
compiled with -xO2 (instead of -xO5).

Maybe Sun could resubmit another build?
C.Reck:
| + The mozilla 1.3 final Solaris 2.8 build from SUN is printer OK,

no, this is not OK.
printing with Postscript/default leads to heap corruption and you crash sooner
or later
Problem still exists with 2.7 SPARC nightly from today.

is there really nothing I can do to help diagnose this?  Printing is really
important, isn't it?

I should note: for me this has nothing to do with a local printer; I only ever
use network printers.  (Meaning, of course, "a printer command that names a
printer".)  How does Mozilla find printers on Unix?  Doesn't it have to be some
sort of user configuration option?  Can I check that option, somehow?
Severity: major → critical
With the GISW Xprint package installed, I can see printers and print to them.

Is Xprint really honestly *required* on Solaris now?  There's no way to use the
fallback to "Default/Postscript" and an lp command?

I still can't successfully print; someone makes the page scale to 1/4 of the
physical page.

I know everyone has their own pet peeve, but if this really is affecting every
Solaris user, I can't figure out why there isn't any action at all on this issue
yet.  I'm hoping it's something in my personal config, but I continue not to
know how to diagnose that.  Any help gratefully appreciated.
Flags: blocking1.4b?
Flags: blocking1.4b?
Flags: blocking1.4b-
Flags: blocking1.4?
Flags: blocking1.4? → blocking1.4-
I am using mozilla 1.4final on Win98SE PL client. Browser nor Mail module cannot
print, ending with 'No printer could be found' message. The printer is a network
printer HP Laserjet 4P attached to linux server. When the printer was localy
connected to LPT1 port everything was OK. Changing options with spool or other
printer config data was not any solution. Changing to  mozilla 1.5 beta does not
solve the printing problem as well. On the other hand previously installed
netscape 6.2.2 printed in the same configuration without any problem.
More facts to #28. I had connected additional local printer to lpt0 port and
made it default. This configuration allows to print. Browser shows printer
dialog and prints even if printing is redirected to the network printer. Anyway,
in the last case after such change, it is not possible to print second time and
the error repeats. Apparently the bug is due to some checking for existence of
the printer and then, if OK the printer dialog is shown. Otherwise print fails.
The workaround would be if the Windows Print Dialog will appear regardless the
status of printer checking.
This bug appears to be a duplicate of bug 
<a href="http://bugzilla.mozilla.org/show_bug.cgi?id=133013">133013</a>
I will include the comment here I just put in that bug.

I am having the same problem with Solaris 2.8 and Mozilla 1.4:

Mozilla/5.0 (X11; U; SunOS sun4u; en-US; rv:1.4) Gecko/20030701

I was definitely able to print in one of the Solaris 2.6
builds I downloaded sometime in June 2003.

I was wondering if it's just a matter of setting the proper
environment variables?
Solaris users with this problem probably see bug 195065.
The printers are Windows 98 shares. Problem occurs with all geck-based browsers
still a problem? (or WFM)
Assignee: rods → printing
Status: ASSIGNED → NEW
QA Contact: sujay
(In reply to comment #33)
I have dropped Mozilla suite and use current versions of Firefox 1.x and
Thunderbird. Problem has gone, both print well.
marking WFM based on esce's comment 34 ... problem occurred with "no spooling" and shares / networked printers (Juergen is unreachable to confirm).  

Solaris is covered in bug 195065 - please visit and hang your hat there rather than reopening and morph this into a solaris bug.  BEOS is Bug 133013.  Leaving this OS=ALL even though it's being marked WFM for the windows issues.

Please reopen with specific details if you can reproduce a windows issue with a current trunk build.  (W98/WME users might first consult bug 130083)
Status: NEW → RESOLVED
Closed: 19 years ago
Resolution: --- → WORKSFORME

Any printer problem please contact us. This HP printer technical support, customer service, error problem
Our Website: https://www.hpprintersupporthelpline.com/hp-printer-technical-support

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