trying to open ANY https (ssl-enabled) site results in NSPR error code -5985.

VERIFIED WORKSFORME

Status

Core Graveyard
Security: UI
--
trivial
VERIFIED WORKSFORME
15 years ago
a year ago

People

(Reporter: Laszlo, Assigned: Stephane Saux)

Tracking

Other Branch
x86
Windows 98

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

15 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.0.1) Gecko/20020823 Netscape/7.0
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.2b) Gecko/20021016

trying to open ANY https (ssl-enabled) site results in NSPR error code -5985. A
good example would be trying to access my account at www.capitalone.com  and
clicking the "login" button - the error happens before the login can display.

Reproducible: Always

Steps to Reproduce:
1. See details above
2.
3.

Actual Results:  
Error message displays telling me 

Expected Results:  
I have Opera6.05 and IE5.5 on my Win98 box - same web sites mentioned above open
fine with these browsers. Problem broke my Netscape 4.79 install and upgrading
to Netscape 7 (of course) didn't resolve the issue. Is there anything I need to
do???
-> PSM

Please move this files in your mozilla profile to another location and try it
again (i don't know if the PSM want this files  or just close it)

cert7.db,key3.db
Assignee: darin → ssaux
Component: Networking: HTTP → Client Library
Product: Browser → PSM
QA Contact: httpqa → junruh
Version: Trunk → unspecified
(Reporter)

Comment 2

15 years ago
RESOLVED: Removed profile totally as suggested, forcing a new profile creation and resetting all proxy connections allowed NSPR to understand IPv6. I feel a bit stupid, perhaps I could've checked the proxy settings before deleting the profile (I wonder...perhaps this was the only problem all along...makes sense to me - but also makes feel terribly ignorant)

THANKS! I've been pulling my hair on this. All other machines in my network seem to work, just this one - the one I loaded Mozilla 1.2b on, stopped working. I suppose something happened to slightly corrupt the profile???

Excellent support, it took less than an hour to resolve a problem I've been dealing with for weeks. I've told my users they have to deal with it, that it was a bug... I've had them change to the monopoly browser, but now there will be many smiling faces (yes, I am naive).

Laszlo
Severity: normal → trivial
Status: UNCONFIRMED → RESOLVED
Last Resolved: 15 years ago
Resolution: --- → FIXED
-> reopening (since fixed is wrong without patch)
Status: RESOLVED → UNCONFIRMED
Resolution: FIXED → ---
-> wfm

note : We have no support and we don't accept support questions :-)
Status: UNCONFIRMED → RESOLVED
Last Resolved: 15 years ago15 years ago
Resolution: --- → WORKSFORME

Comment 5

15 years ago
Verified works for me. Most likely it was a corrupted certificate DB file as
mentioned in comment #1
Status: RESOLVED → VERIFIED

Updated

13 years ago
Component: Security: UI → Security: UI
Product: PSM → Core
Product: Core → Core Graveyard
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