1812388 - Changes to Relay Phone Masking Text Message Replies

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Content, task)

Description

[JC]

Attachment: TextReply.gif

Product

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Relay

Select the type of request

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Major update to existing feature/functionality

Is the content embargoed (yes or no)?

No

What current go-to-market plans, timelines, or milestones exist?

Feature is live as of 1/25/2023

Please include any related JIRA/Github/Bugzilla tickets, documentation, demos or practical use cases.

https://docs.google.com/presentation/d/1H5A1X0A2xVYmjFK0ZFd0_OSrngUMs_jrfVD9IUUXuCw/edit#slide=id.g1ebff7e7cf0_0_9

Please add instructions for testing or links to any design assets or visuals.

Does the content need to be localized in any languages outside of our priority locales (yes or no)?

Note: Minimum of 10 days required for translation requests
Standard localizations

Does the content require legal review (yes or no)?

No

Customers can now reply to ANY text message they receive by starting their text message with the last 4 digits of the phone number they wish to respond to. I've included links to our training documentation as well as an attached GIF from the Relay guide. I also have an MP4 if that is preferred.

I believe there are some regional limitations on this. Meaning we can only respond to text messages received from US or Canada since those are the only two supported territories currently.

Comment 1

[Lucas Siebert]

Content updated https://support.mozilla.org/en-US/kb/how-do-i-reply-text-message-sent-my-phone-mask