1814562 - Failed to retrieve valid WikiWho data

Status: RESOLVED INVALID

(Web Compatibility :: Site Reports, defect)

Description

[Humphrey P van Polanen Petel]

Attachment: Screenshot from 2023-02-02 16-06-14.png

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/109.0

Steps to reproduce:

load a page on Wikipedia, e.g. https://en.wikipedia.org/wiki/Main_Page

Actual results:

a panel pops up saying
en.wikpedia.org
Failed to retrieve valid WikiWho data

Expected results:

don't know

Comment 1

[Negritas Sergiu, Desktop QA]

Hello! I have tried to reproduce the issue using firefox 111.0a1 (2023-02-03) on Ubuntu 22.04 but unfortunately I wasn't able to reproduce it on my end.
Could you please answer the following questions in order to further investigate this issue?

1. Does this issue happen with a new profile? Here is a link on how to create one: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles
2. Does this issue happen in the latest nightly? Here is a link from where you can download it: https://www.mozilla.org/en-US/firefox/channel/desktop/
3. Do you have any addons installed if so can you list them?

Comment 2

[Humphrey P van Polanen Petel]

ad 1 & 2: This has been happening for a long time now. Google "Failed to retrieve valid WikiWho data" and see for yourself.

ad 3: If you provide a means within Firefox to list the extensions in a copy-and-paste way then I will paste them here.

As an aside, I did not get an email to alert me of your request.

Comment 3

[Sky Schubert [:skyschub]]

WikiWho is not a first-party thing, but a third-party service, something like a user script, that the user needs to install. As such, please report issues with that to the project, there's nothing we can do from within the browser.