1814766 - After updating to thunderbird 102.7.1 (64bits) on win 11 the print function freezes

Status: RESOLVED WORKSFORME

(MailNews Core :: Printing, defect)

Description

[[e-mail]]

Attachment: Tb102.7.1.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/109.0

Steps to reproduce:

I let Thunderbird update from 102.7.0 to 102.7.1

Actual results:

After the update Thunderbird cannoppt print anymore. The print popup shows but stays white and just freezes. I once waited 10'. Nothing
Closed all apps, restarted PC and Tb, no change

Expected results:

Print dialog should appear with print options.
Thank you

Comment 1

[[e-mail]]

If it helps, I have tried to totally uninstall Tb, restart and install new download from your website. Still same bug.
Thank you for the work

Comment 2

[Thomas D. (:thomas8)]

Attachment: Screenshot: French locale, 102.7.1, Printing works

That's French, right? Works for me on TB 102.7.1 (64-bit), Win10 (and also on Win 11, where I temporarily got a native Win11 ~ Print from Win32 app dialogue, which went away on restarting TB).

• Are you able to print from latest version of Firefox?
• Affects every message?
• Anything in Tools > Developer Tools > Error Console (Ctrl/Cmd+Shift+J)?
• Network printer? Needs password?

Please use the reply button above the comment entry field and reply inline, so that questions and answers go together.

Comment 3

[[e-mail]]

Hi
I am on Win 11 pro.
Just checked and No, I can't print from Firefox either.
Yes it affects every message or page
This prob started yesterday when I updated both FF and Tb.
I attach two pics from the respective consoles FF anf Tb
I have default printer pdf24 but yes the phisical printer is an HP network printer. Both where working fine until yesterday.
I did try to make the other printer as default, no success.

As seen on my previous pic, the dialog box stays white, no print options to choose printer from.

I can't attach pics in this reply comment

Comment 4

[[e-mail]]

Attachment: Tb_102.7.1_pic2.png

Comment 5

[[e-mail]]

Attachment: Tb_102.7.1_pic3.png

Comment 6

[[e-mail]]

Attachment: Ff_109.0.1_pic1.png

Comment 7

[[e-mail]]

Hello
I was able to print from any programm installed, except Firefox, Thunderbird and Chrome.
Meanwhile I have deleted all printers and reinstalled them and now it works.

Thank you anyway for your time, have a good day.
Marcel

Comment 8

[Magnus Melin [:mkmelin]]

-> WFM per comment 7.