desbloqueio de conta
Categories
(Cloud Services :: Server: Firefox Accounts, defect)
Tracking
(Not tracked)
People
(Reporter: fernandoobbastos, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/110.0
Steps to reproduce:
I lost my two-step access to enter the firefox account and now I don't have the backup codes, in this case I need my account to be released or detailed so that I can reuse the user fernandoobbastos@gmail.com
Actual results:
I lost my two-step access to enter the firefox account and now I don't have the backup codes, in this case I need my account to be released or detailed so that I can reuse the user fernandoobbastos@gmail.com
Expected results:
I need to sign in using a new account at fernandoobbastos@gmail.com
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Comment 1•2 years ago
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Please see "I lost my two-step authentication device but I have another logged-in device." on https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication
If you do not have a logged-in device, see I lost my two-step authentication device, can’t find my backup authentication codes and don’t have a logged-in device
Description
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