Home page links to `webcompat` for bug reports
Categories
(bugzilla.mozilla.org :: Bug Creation/Editing, defect)
Tracking
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People
(Reporter: jake, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/110.0
Steps to reproduce:
- Visited https://bugzilla.mozilla.org/ with a view to reporting an apparent bug in Firefox.
Actual results:
I was redirected to https://bugzilla.mozilla.org/home where three main options were presented:
- I need technical support
Technical support for Firefox and other Mozilla products. - Report an issue with a website that I use
- Provide feedback at Mozilla Connect
Mozilla Connect is a collaborative space for ideas, feedback, and discussions that will help shape future product releases.
Clearly only the 2nd one relates to reporting a bug. But after doing so, I'm told
Bugzilla is the place to submit such reports, related to the browser itself or to features of the browsers, such as printing, saved passwords etc. or when certain settings/preferences of the browsers have been altered.
For this project, we try to focus our effort on layouts, features, or content of the page that works as expected in one browser but not in another.
[qa_07/2023]
Expected results:
There should be a fourth link to report a bug/issue with a Mozilla product.
I know there are a bunch of icons below, but who looks at those if English is their first language?
A redesign of the BugZilla landing page is needed. Each option should have an icon, title, and optional description. It can be laid out however you please (though using RD, of course).
The (IMO ridiculous) seperation, into some icons with descriptions and some without, causes confusion, and leads to bug reports being incorrectly sent to the 'webcompat' team.
Clearly only the 2nd one relates to reporting a bug
For clarification: this redirects to the GitHub webcompat issues page, rather than allowing a bug report via BugZilla.
I know there are a bunch of icons below, but who looks at those if English is their first language?
I'm not sure why language is important here; one of those icons is "New Bug" which performs what you've asked for.
That said as part of Bug 1816611 I'll be simplifying the home page design, which will reduce the amount of clutter.
I'm not sure why language is important here
What I mean is that the first three options are much more prominent and have much longer descriptions for their purpose.
The second one is "report an issue with a website I use".
one of those icons is "New Bug" which performs what you've asked for.
How are people supposed to know that this is different from "report an issue a website I use"?
The problem is that the most prominent option for reporting a bug or issue directs to the 'webcompat' issues page.
How are people supposed to know that isn't the right place for reporting bugs with Firefox, and that instead it's for a "project" focused "on layouts, features, or content of the page that works as expected in one browser but not in another"?
For that matter, I fail to see how "content of the page that works as expected in one browser but not in another" differs from being a bug in the browser it doesn't work in, nor why you are using two separate bug tracking systems for the same product.
Description
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