Open Bug 1817922 Opened 2 years ago Updated 2 months ago

Unable to load the chatbot window on aviva.co.uk with Strict ETP

Categories

(Web Compatibility :: Privacy: Site Reports, defect, P2)

Product:
Web Compatibility
Component:
Privacy: Site Reports
Version:
Firefox 112
Type:
defect

Tracking

(Webcompat Score:5, Webcompat Priority:P2, firefox112 affected)

Project Flags:
Webcompat Score 5
Webcompat Priority P2
Tracking Flags:
Tracking Status
firefox112 --- affected

People

(Reporter: ctanase, Unassigned)

References

(Blocks 1 open bug,
URL
)

Details

(Keywords: webcompat:needs-diagnosis, webcompat:site-report, webcompat:tracker-blocking)

User Story

platform:windows,mac,linux,android
impact:feature-broken
configuration:common
affects:all
branch:release
user-impact-score:150

Attachments

(1 file)

aviva.png
209.22 KB, image/png
Details
Attached image aviva.png —

Environment:
Operating system: Google Pixel 5 (Android 13) / OnePlus 6 A6000 (Android 11)
Firefox version: Nightly 112.0a1-20230220165121

Preconditions:
• ETP set to STRICT
• Clean profile

Steps to reproduce:

  1. Go to https://www.aviva.co.uk/help-and-support/contact-us/home-insurance
  2. Scroll down a little.
  3. Tap on "Ask our online assistant".
  4. Observe the behaviour.

Expected Behaviour:
The chatbot window loads.

Actual Behaviour:
The chatbot window does not get displayed, it is stuck loading.

Notes:

  1. Screenshot provided
  2. Reproducible on Firefox Release as well
  3. Not reproducible with Standard ETP
  4. Same behaviour in Private
Severity: -- → S3
Component: Privacy: Anti-Tracking → Privacy: Site Reports
Product: Core → Web Compatibility

Happens on Desktop as well

OS: Android → All
Hardware: Other → All

Unblocking https://aviva.inq.com, classified as analytics, unbreaks the chatbot window.

User Story: (updated)
Webcompat Priority: --- → P2
Webcompat Score: --- → 5
Keywords: webcompat:needs-diagnosis, webcompat:site-report
Priority: P3 → P2
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