Open Bug 1817922 Opened 7 months ago Updated 7 months ago

Unable to load the chatbot window on aviva.co.uk with Strict ETP

Categories

(Core :: Privacy: Anti-Tracking, defect, P3)

Product:
Core
Component:
Privacy: Anti-Tracking
Version:
Firefox 112
Platform:
Other
Android
Type:
defect

Tracking

()

Tracking Flags:
Tracking Status
firefox112 --- affected

People

(Reporter: ctanase, Unassigned)

References

(Blocks 1 open bug,
URL
)

Details

Attachments

(1 file)

aviva.png
209.22 KB, image/png
Details
Attached image aviva.png —

Environment:
Operating system: Google Pixel 5 (Android 13) / OnePlus 6 A6000 (Android 11)
Firefox version: Nightly 112.0a1-20230220165121

Preconditions:
• ETP set to STRICT
• Clean profile

Steps to reproduce:

  1. Go to https://www.aviva.co.uk/help-and-support/contact-us/home-insurance
  2. Scroll down a little.
  3. Tap on "Ask our online assistant".
  4. Observe the behaviour.

Expected Behaviour:
The chatbot window loads.

Actual Behaviour:
The chatbot window does not get displayed, it is stuck loading.

Notes:

  1. Screenshot provided
  2. Reproducible on Firefox Release as well
  3. Not reproducible with Standard ETP
  4. Same behaviour in Private
Severity: -- → S3
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