Open Bug 1820958 Opened 2 years ago Updated 1 month ago

4K videos are choppy/stuttering (Win)

Categories

(Core :: Audio/Video: Playback, defect)

Firefox 110
defect

Tracking

()

UNCONFIRMED

People

(Reporter: panak.tibor, Unassigned)

References

Details

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:109.0) Gecko/20100101 Firefox/110.0

Steps to reproduce:

Play a 4K video. Open Youtube, pick a 4K video, set quality to 4K from Auto and go to full screen.

Actual results:

Videos get choppy and stuttering. The video looks like dropping frames but technically it doesn't.
If u switched to 1440p quality, the issue has gone.

Expected results:

Smoother 4K video playback.

This bug effect on Windows 10 and macOS too.

macOS:
Apple Macbook Air M1 (16GB of RAM, 256GB ssd)
macOS Monterey 12.6.3

PC:
Intel i5 12400, 32GB of Ram, Nvidia Geforce RTX 3060ti
latest Windows 10

tried:

  • Reinstall
  • Remove extensions
  • Create new, blank profile
  • Set geforce to performance mode regarding of Firefox

Disabling hardware acceleration is not option, because if i turned off, my webapps get broken.

The Bugbug bot thinks this bug should belong to the 'Core::Widget: Cocoa' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Component: Untriaged → Widget: Cocoa
Product: Firefox → Core

Sorry i tested.
On macOS everything is fine now (i didn't do nothing...) but on Windows the issue still exist.

Summary: 4K videos are choppy/stuttering (Win/macOS) → 4K videos are choppy/stuttering (Win)

The severity field is not set for this bug.
:spohl, could you have a look please?

For more information, please visit auto_nag documentation.

Flags: needinfo?(spohl.mozilla.bugs)
Component: Widget: Cocoa → Audio/Video: Playback
Flags: needinfo?(spohl.mozilla.bugs)

UPDATE: Looks like it's some VGA driver issue

i tried:
MSI Gaming X Nvidia Geforce RTX 3060Ti
Sapphire Nitro+ 6700XT

Issue is exist when i use these cards (with new and some previous drivers too)

If i switch to Intel UHD Graphics 730 GPU or macOS with M1 GPU = 4K videos are fine!

The severity field is not set for this bug.
:jimm, could you have a look please?

For more information, please visit auto_nag documentation.

Flags: needinfo?(jmathies)
Severity: -- → S3
Flags: needinfo?(jmathies)
See Also: → 1985194
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