1823420 - After the upgrade to 111.0 64 bit) on Windows 10, the drawing canvas in Lucidchart is completely black and unusable.

Status: UNCONFIRMED

(Core :: Widget: Win32, defect, P3)

Description

[kempf42]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/111.0

Steps to reproduce:

Browse to www.lucidchart.com. Create new account or log into existing. Click on blue +New pulldown, click on Lucidchart, click on Blank Document.

Actual results:

Document will come up with black canvas instead of white and you can't draw on it.

Expected results:

Document should come up with white canvas that allows drawing with the mouse.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Widget: Win32' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[Ray Kraesig [:rkraesig]]

Could you run mozregression to see when this started happening?

A number of Firefox versions will open in succession to narrow down when this started occurring. Simply answer "good" or "bad" based on whether or not a build reproduces the bug. Once finished, please post the output from the last run. It should give a last good and first bad revision as well as a link to look at the changesets in that range. Thank you!

Comment 3

[kempf42]

So mozregression has no certificate and therefore my Norton is complaining. I'm not about to allow it blanket access to my machine as if it is ever compromised (and don't say that will never happen) then my machine is toast.

The same problem happens with Google Maps. The map comes up black. You can run it yourself. It was not there in release 110.

Alternatively, you can outfit mozregression with a proper installation certificate and then I'll be happy to run it.

Thanx.

  jak

Comment 4

[Timothy Nikkel (:tnikkel)]

I tried lucidcharts on a couple of machines (including 64bit win10) and it worked fine for me. Google maps also seems to be working fine for me.

(In reply to kempf42 from comment #3)

So mozregression has no certificate and therefore my Norton is complaining. I'm not about to allow it blanket access to my machine as if it is ever compromised (and don't say that will never happen) then my machine is toast.

You can remove it from your machine as soon as you are done with it.

Comment 5

[kempf42]

Norton won't let it open a port in the firewall. So none of the menu items come up. I can't run it. Sorry.

          jak

Comment 6

[kempf42]

PS: I've now started using Chrome. I really like Firefox but I need Lucidchart for work. And of course for Google Maps.

        jak

Comment 7

[BugBot [:suhaib / :marco/ :calixte]]

The bug has a release status flag that shows some version of Firefox is affected, thus it will be considered confirmed.

Comment 8

[kempf42]

So I checked whether switching from the Nvida GPU to the Intel GPU would change it, and this problem only occurs with the Nvidia GPU.

For reference, my hardware configuration is:

Nvida GPU: GeForce GTX 1050 Ti with Max-Q design
Intel GPU: UHD Graphics 630

            jak