Does not display login pages
Categories
(Core :: Layout, defect)
Tracking
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People
(Reporter: bgahl, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/112.0.0.0 Safari/537.36
Steps to reproduce:
Go to this webpage:
https://colsonfellows.pathwright.com/auth/sign-in/?next=%2Fhome%2F
No page displayed (blank page only). Deleted FF completely (Windows 10 uninstall). Then delete %appdata%/Mozilla. Re-install FF on different drive (D instead of C this time). Do NOT install any extensions. Do NOT restore bookmarks. Type: https://colsonfellows.pathwright.com/ and hit ENTER
Get redirected to: https://colsonfellows.pathwright.com/auth/sign-in/
Nothing displayed.
Tested on Bravo: success.
Testing on Chrome: success.
Tested on Edge: success.
Seeing this behavior on other login page requests as well.
Console in the above example reports page is in Quirks mode. Page use to display without issue.
Actual results:
No page displayed. Screen is blank.
Expected results:
Login request should have been displayed.
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Comment 1•3 years ago
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The Bugbug bot thinks this bug should belong to the 'Core::Layout' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.
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Comment 2•3 years ago
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Hello, thank you for your report!
I tried, unsuccessfully, to reproduce the issue on Win 10, Win 11 and MacOs 12 with Fx versions: 112.0.2 and 14.0a1 (2023-05-07).
On my end, the login page is displayed each time and the fields asking to enter an email address and a password seem to work as expected.
Could you please answer these questions:
- Does this issue happen in the latest nightly, with a clean profile?
- you can download nightly from here: https://www.mozilla.org/en-US/firefox/channel/desktop/
- how to create a new profile: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles
- Do you have any antivirus running? If you trust the site you are trying to access, and feel comfortable doing so, could you turn the antivirus off, and retry accessing the page? (just a wild try since the other browsers are unaffected, but maybe worth trying)
Thank you for you support!
Back to front:
Antivirus running:
Yes, it is (Avira). However, it did not affect going onto the same page(s) in anything Chrome-based (Brave/Chrome), Opera, or Edge. Also, note that I tested this w/o any extensions (not even installed in the browser and disabled as I deleted Firefox entirely where nothing remained, not even a profile). Still saw the issue. I also saw this issue on Colson Fellows's website logins. Offered for completeness in the report.
Latest Build:
As I figured I did not have the problem with Avira on other web browsers (possibly faulty logic on my part as I guess it is possible Avira acts differently on different browsers) nor extensions, I went ahead and installed the nightly build over the existing Firefox install (update) and just fired it up "as is." Went to Scopely and did NOT see the issue with this latest build. Went to Colson Fellows (https://colsonfellows.pathwright.com/) and did NOT see the issue there either. I have all extensions that I normally use operational as well.
I went back to the STFC home page main page as another thing I saw in the browser was an incomplete load of objects on the page (https://www.startrekfleetcommand.com/) and that is fixed, too, in this nightly build.
As such, whatever the problem was, in the nightly, it is gone. I have noted over the months that FF might fully load this homepage but sometimes (uncommon) images would not render. I'd completely clear the cache so no saved anything exists and it would still not fully load the page.
The good news is it's fixed. I'll just run the nightly, which I assume will fully update once this current rev is released.
Thanks for looking into this. HATE having to use Chrome(-esq) browser. Opera is okay. Edge just gives me the hives thinking about running it. Feel free to close this out as non-reproducible.
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Comment 4•3 years ago
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(In reply to bgahl from comment #3)
As such, whatever the problem was, in the nightly, it is gone. [...]
The good news is it's fixed. I'll just run the nightly, which I assume will fully update once this current rev is released.
That's great news!
I appreciate having you as a Nightly user, though be aware that the Nightly channel has an update once or twice a day (which installs in the background & normally you won't notice), and it also may be slightly less stable than the release channel, but still pretty solid. (Nearly all Firefox developers run it as their main browser.)
Don't want to scare you away -- Nightly is great :) -- but just want you to know that it's not (quite) the same experience as official release Firefox.
Feel free to close this out as non-reproducible.
Done!
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Comment 5•3 years ago
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I also meant to note: if release is broken and Nightly is fine (as seems to be the case), there are two possible explanations:
(1) there's something that changed between the two versions that fixed the issue.
...OR:
(2) there's something different between the two user profiles, that happens to be related to the issue.
(Firefox release and Nightly each use their own distinct user profile. The differing thing in (2) could be an about:config setting, or something in Firefox preferences, or a cookie, or an add-on, or some other sort of arbitrarily-strange accidentally-broken state.)
So if Nightly is fixed, it's not necessarily because it's a bug that's been fixed in Nightly; it could just be because Nightly got you a fresh user profile.
Again, don't want to discourage you from using Nightly, but if you happen to decide you prefer the official Firefox release again (instead of Nightly), then you might be able to avoid this issue if you start with a fresh profile; see https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles for notes on that. (This would help in a world where the issue turned out to be category (2) rather than category (1).)
It's possible it's the profile but I would offer unlikely. When I first had the problem, I did the various steps offered "on the net" (including the profile reset/refresh). When that did not work, I did the "how do you completely deinstall Firefox" effort which blew it all away, downloaded the latest release offering, and recreated my profile (unless FF stores it off in my user account at FF "corporate"). Basically, I tried to go back to the beginning. No profile. No bookmarks. Just a newb user.
There were other oddities I noticed at Scopely's page (when compared with other browsers) but I blew most of that off because, well, Scopely hasn't impressed me with their programming capabilities and I figured, maybe, they had a "chrome based" page which had not seen a full regression test with FF (or who knows what else).
And, thanks for the warning about "nightly." To steal a line from an old cartoon, Super Chicken, "Besides you knew the job was dangerous when you took it." I'll keep an eye out for the full release when it happens.
Thanks again. I greatly appreciate the help.
Description
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