Open Bug 1834332 Opened 2 years ago Updated 6 months ago

IMAP: mention in search messages > body, the download prerequisite in Account Settings > Message Synchronization & Storage to "Keep messages in all folders for this account on this computer"

Categories

(Thunderbird :: Search, enhancement)

Unspecified
All
enhancement

Tracking

(Not tracked)

People

(Reporter: KaiE, Unassigned)

References

(Blocks 1 open bug)

Details

(Keywords: ux-userfeedback, Whiteboard: [snnot3p])

I went to the global search (burger menu, tools, seach messages.
I wondered why I didn't see a way to search in the message body.

Then I found the following support question:
https://support.mozilla.org/en-US/questions/1370101
which explains why.

Suggestion:

If the sync feature is turned off (and the dialog decides to NOT offer searching in the body), then add a notice somewhere on that search screen, that explains why.

For example: "Searching in the message text requires that you enable Message Synchronizing in Account Settings."

(In reply to Kai Engert (:KaiE:) from comment #0)

I went to the global search (burger menu, tools, seach messages.

Note, this search is a standard search, not global search.

But as described in bug 1818065, "body" search is not made available if message sync has been disabled.
I tested beta - body search for an account is not offered when I disable message sync in account settings.

OS: Unspecified → All
Summary: Mention in global search the prerequisite for searching in the message Body → Mention in search messages > body, the download prerequisite in Account Settings > Message Synchronization & Storage to "Keep messages in all folders for this account on this computer"
Whiteboard: [snnot3p]
See Also: → 543416

(In reply to Kai Engert (:KaiE:) from comment #0)

Suggestion:
If the sync feature is turned off (and the dialog decides to NOT offer searching in the body), then add a notice somewhere on that search screen, that explains why.
For example: "Searching in the message text requires that you enable Message Synchronizing in Account Settings."

That would be indeed very useful. I made the same suggestion in comment#7 of bug 1818065 together with a complementary companion enhancement that would go hand in hand with yours:

When the body field is unavailable, it might be better to display it grayed out rather than hiding it, so that users don't think it's a bug.
Ideally Thunderbird would also tell users somewhere, why the field is unavailable and what they must change to make it available.

Better yet: a grayed-out body field with a yellow exclamation mark traffic sign, which - when hovered - displays your explanation in a tooltip.

Blocks: 543416
Keywords: ux-userfeedback

see also comment #6 in bug 1818065

See Also: → 1818065
Summary: Mention in search messages > body, the download prerequisite in Account Settings > Message Synchronization & Storage to "Keep messages in all folders for this account on this computer" → IMAP: mention in search messages > body, the download prerequisite in Account Settings > Message Synchronization & Storage to "Keep messages in all folders for this account on this computer"
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