Closed Bug 1835690 Opened 2 years ago Closed 2 years ago

Widevinecdm and clearkey plugins always crash - Cannot load plugin as library -5977 4581

Categories

(Core :: Audio/Video: GMP, defect)

Product:
Core
Component:
Audio/Video: GMP
Version:
Firefox 113
Type:
defect

Tracking

()

Status:
RESOLVED DUPLICATE of bug 1809617

People

(Reporter: thehommela, Unassigned, NeedInfo)

References

(Blocks 1 open bug)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0

Steps to reproduce:

Using: Windows 11
Firefox 113.0.2 (64-Bit)

Open Firefox -> Open Netflix.com or joyn.de

Actual results:

Netlflix gets the widevinecdm plugin crash and joyn.de gets the clearkey plugin crash notfication.

Expected results:

It should work normally, i tried the newest Firefox 113.0.2 (64-Bit) with Windows 11 on two different machines and it works flawless.

Already tried methods:

Firefox clean uninstall/reinstall
Reset Useragent, but the Firefox helping page recommended resetting these, even tho they dont appear on my about:config page:

general.useragent.extra.firefox
general.useragent.locale
general.useragent.override
general.useragent.security

Started Firefox in Troubleshooting Mode
privacy.resistFingerprinting set to false or true, neither works.

Oddly i Firefox shows me im using Windows 10:
Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/113.0

The Bugbug bot thinks this bug should belong to the 'Core::Networking' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Component: Untriaged → Networking
Product: Firefox → Core
Component: Networking → Audio/Video: Playback

If you load "about:crashes" from the address bar, is there an associated crash report that you can submit and/or view?

That could be helpful thanks. Since bug 1826885 we have some error codes that may provide some clues.
-5977 is PR_LOAD_LIBRARY_ERROR.

4581 does not seem to be in Microsoft's documentation, though 4500 is storage related. The only occurrence of 11e5 I find in Windows Error Codes is 0xC00D11E5 NS_E_WMP_AUDIO_DEVICE_LOST.

Would you be able to run Microsoft's Error Lookup Tool to see if it knows this one, please? The command expects a hexadecimal code so the command would be

Err_6.4.5.exe 11e5

Flagging :aosmond to ensure he sees this.

Is there anything unique to the filesystem or pathnames (e.g. non-Latin characters in username) on the problem system?

Component: Audio/Video: Playback → Audio/Video: GMP
Depends on: 1826885
Flags: needinfo?(aosmond)
Summary: Widevinecdm and clearkey plugins always crash → Widevinecdm and clearkey plugins always crash - Cannot load plugin as library -5977 4581
Status: UNCONFIRMED → NEW
Ever confirmed: true
Blocks: gmp-load

Err_6.4.5.exe 11e5 returns:

No results found for hex 0x11e5 / decimal 4581

NOT FOUND: 11e5

Nothing is unique to the filesystem, i installed Windows 11 about a month ago.
Is the path "C:\Users\Me" normal even though i have an Username? My Username doesn't contain any special characters.

I got this message from net helpmsg on Windows 11.

C:\Windows\System32>net helpmsg 4581

System Integrity policy has been violated.  Failed to obtain file reputation because an infrastructure issue occurred. Try again later.


C:\Windows\System32>

Smart App Control related?

I get the same error

Severity: -- → S2

Ok, I found the solution. I disabled Smart App Control and everything works flawlessly now. Appearently it did block widevinecdm, i dont really know how since i whitelisted the all the Mozilla Folders, including those in Appdata and local etc...

Status: NEW → RESOLVED
Closed: 2 years ago
Duplicate of bug: 1809617
Resolution: --- → DUPLICATE

(In reply to Peter from comment #8)

Ok, I found the solution. I disabled Smart App Control and everything works flawlessly now. Appearently it did block widevinecdm, i dont really know how since i whitelisted the all the Mozilla Folders, including those in Appdata and local etc...

The cdm files get downloaded async after an install, and are installed in your main profile directory. I wonder if this smart app thing is preventing Firefox from loading the downloaded library? Would you mind generating js console based cdm install logs for us?

https://wiki.mozilla.org/Media_Debugging_Tips#DRM_Module_Install_Logging

Flags: needinfo?(thehommela)
Flags: needinfo?(jmathies)
Flags: needinfo?(aosmond)
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