Open Bug 1836510 Opened 2 years ago Updated 2 years ago

Firefox does not seem to be able to load outagemap.warrenec.coop

Categories

(Core :: Networking, defect, P2)

defect

Tracking

()

People

(Reporter: twisniewski, Unassigned)

References

(Blocks 1 open bug, )

Details

(Whiteboard: [necko-triaged])

As reported on webcompat.com, Firefox isn't loading outagemap.warrenec.coop, and isn't giving any clear indicator for why that might be.

Since the site is US-only and Firefox cannot seem to find it for me even with a US VPN connection, I've moved this here in the hopes that another dev will have a US IP address and can help deduce whether this issue is DNS-related or something else.

This is what dig tells me, in case it helps:

; <<>> DiG 9.10.6 <<>> outagemap.warrenec.coop
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 57249
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 4096
;; QUESTION SECTION:
;outagemap.warrenec.coop.	IN	A

;; ANSWER SECTION:
outagemap.warrenec.coop. 14400	IN	A	66.248.247.43

;; AUTHORITY SECTION:
warrenec.coop.		86400	IN	NS	ns1.eaglezip.com.
warrenec.coop.		86400	IN	NS	ns2.eaglezip.com.

;; Query time: 108 msec
;; SERVER: 2001:1970:4a6b:3700:7254:25ff:fe61:5f5a#53(2001:1970:4a6b:3700:7254:25ff:fe61:5f5a)
;; WHEN: Fri Jun 02 18:44:40 EDT 2023
;; MSG SIZE  rcvd: 116
Summary: Firefox does not seem to be able to load outage.warrenec.coop → Firefox does not seem to be able to load outagemap.warrenec.coop

Actually, having just updated the URL to the one the user on the webcompat.com report meant was problematic, I find that Firefox cannot load the IP address dig is returning either, so it's unlikely to be a DNS issue. I'll move the bug to Core/Networking for now.

Component: Networking: DNS → Networking

Looks like that website just doesn't like Firefox's Http/2 implementation. From what I can tell, the server just doesn't respond after the connection was established. In the end, the connection is closed due to timeout.

Blocks: 1711687
Severity: -- → S3
Priority: -- → P2
Whiteboard: [necko-triaged]

I'm not sure if it will help, :kershaw, but the user reported that they're using IIS: "The web server for https://outagemap.warrenec.coop is a Windows Server 2022 IIS server. The firewall for this webpage is a Palo Alto firewall utilizing inbound ssl/tls inspection."

Is there any other information which might be useful to try to troubleshoot this?

I temporarily disabled the inbound ssl/tls inspection on the firewall and Firefox was able to open the webpage. I turned the inbound inspection back on and Firefox is not able to open the webpage. My guess is Firefox does not seem to work with the inbound inspection and I am not sure why.
We need to keep the inbound inspection turned on for security reasons. That way the firewall can see inbound attacks and block them.

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