1837912 - E-Mail Tab not showing correctly (empty)

Status: RESOLVED INVALID

(Thunderbird :: Toolbars and Tabs, defect)

Description

[tocophonic]

Attachment: Bug screenshot

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36

Steps to reproduce:

Start up thunderbird

Actual results:

Sometimes when I start up Thunderbird, the E-mail tab shows up completely empty. Other tabs seem to work normally, but I cannot see my e-mails.
Restarting Thunderbird in error recovery mode helps, sometimes I need 2 or 3 attempts. Restarting the PC works (temporarily) as well.

Expected results:

I should be able to see my E-mails in the E-mail tab.

Comment 1

[Magnus Melin [:mkmelin]]

Try to reproduce using Help | Troubleshoot mode
Do you see any relevant errors in the Error Console?

Comment 2

[tocophonic]

Hi Magnus,
I'm sorry, but whenever I start Thunderbird in Troubleshoot mode (I have tried at least 10 times after your suggestion) the problem does not occur (everything looks fine). So nothing that I can see in the error console looks suspicious.

Comment 3

[Magnus Melin [:mkmelin]]

Since it works in troubleshoot mode, the cause would be one of your add-ons.

Comment 4

[tocophonic]

Attachment: thunderbug2.png

Add-ons overview

Comment 5

[tocophonic]

I do not have any add-ons or extensions installed though (see attachment thunderbug2.png).
What else could be the reason?

Comment 6

[Magnus Melin [:mkmelin]]

Hardware acceleration (try disabling in Thundebird settings). Or some corrupt file in the profile

Comment 7

[tocophonic]

Thanks for the tip. I've tried disabling hardware acceleration, unfortunately that didn't solve the issue.
How can I find and repair a corrupt file in the profile? Or, if I have to create a new profile to fix it, how can I migrate all my e-mails (it's a huge archive dating back 10+ years) to the new profile?

Is there really no way to reliably trace this error back to its cause, i.e. error console in normal mode, any logs etc.?

Comment 8

[Magnus Melin [:mkmelin]]

The error console messages in normal mode would be good yes.

In the profile many files can be removed (and get re-generated on restart). Keep backup first, then try deleting session.json, folderCache.json, xulstore.json and maybe some more.

Comment 9

[tocophonic]

Just wanted to inform you that updating to the last beta version 115.0b6 apparently has fixed that issue for me. At least it didn't occur once since updating 2 days ago.