1840336 - Firefox use lot of RAM. Forcing me to restart my laptop every time.

Status: RESOLVED INACTIVE

(Core :: Performance: General, defect)

Description

[abhilash]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/114.0

Steps to reproduce:

1. Get a laptop of the following specification:
   Model: ASUSTeK COMPUTER INC. ASUS EXPERTBOOK L1500CDAY_L1500CDA
   Memory: 8 GB
   Processor: AMD® Ryzen 3 3250u with Radeon graphics × 4
   Graphics: AMD® Radeon Vega 3 graphics
   OS: Ubuntu 22.04.2 LTS
   OS-TYPE: 64-bit
   GNOME VERSION: 42.5
   WINDOWING SYSTEM: X11
2. Open 6 to 12 tab in Firefox. I generally open Gmail, google drive, google calendar, JIRA, Confluence, and Figma on Firefox. Also, I have Slack, libre office, libre draw, and Zoom meetings or google meet open as well. This freezes my laptop. I have to force restart my laptop every time. However, if I open all the tabs in Chrome, I still have at least 2 GB of Ram available, and my laptop does not freeze.

Actual results:

My laptop freezes. And I have to force start my laptop everytime by pressing the power button. Many time I lose data and have to enter the data again.

Expected results:

The same scenario works perfectly on Chrome. My laptop does not freeze. I can open at least three times more Chrome tabs than Firefox. And still have at least 1 GB Ram available.

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Performance' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[Timothy Nikkel (:tnikkel)]

A copy of about:memory when you are experiencing the high memory would be helpful.

Comment 3

[BugBot [:suhaib / :marco/ :calixte]]

This bug was moved into the Performance component.

:abhilash, could you make sure the following information is on this bug?

• For slowness or high CPU usage, capture a profile with http://profiler.firefox.com/, upload it and share the link here.
• For memory usage issues, capture a memory dump from about:memory and attach it to this bug.
• Troubleshooting information: Go to about:support, click "Copy raw data to clipboard", paste it into a file, save it, and attach the file here.

If the requested information is already in the bug, please confirm it is recent.

Thank you.

Comment 4

[abhilash]

Attachment: memory-report.json.gz

Added about:memory file.

Memory profiler link - https://profiler.firefox.com/from-browser/calltree/?globalTrackOrder=ewm0wd&hiddenGlobalTracks=1w4&hiddenLocalTracksByPid=74544-02wb~75008-0~74742-0~74971-02~75079-02~75051-0~75190-01&thread=h&v=9

Comment 5

[abhilash]

Memory profiler link - https://profiler.firefox.com/from-browser/calltree/?globalTrackOrder=ewm0wd&hiddenGlobalTracks=1w4&hiddenLocalTracksByPid=74544-02wb~75008-0~74742-0~74971-02~75079-02~75051-0~75190-01&thread=h&v=9

Comment 6

[Emilio Cobos Álvarez (:emilio)]

(In reply to abhilash from comment #5)

Memory profiler link - https://profiler.firefox.com/from-browser/calltree/?globalTrackOrder=ewm0wd&hiddenGlobalTracks=1w4&hiddenLocalTracksByPid=74544-02wb~75008-0~74742-0~74971-02~75079-02~75051-0~75190-01&thread=h&v=9

Hi! Sorry for the lag in getting to this. You need to click "Share profile" for us to see it. Any chance you could take another profile and share it?

Comment 7

[Dave Hunt [:davehunt] [he/him] ⌚BST]

With no answer from the reporter, we don’t have enough data to reproduce and/or fix this issue. Please reopen or file a new bug with more information if you see it again. Details of our performance triage process can be found at https://wiki.mozilla.org/Performance/Triage.

Comment 8

[Justin Link]

Just a quick note - I've been reviewing memory bugs and decided to take a look at the memory report that was uploaded here and I'm not seeing much that looks unusual. The total memory usage there is ~3GB and no individual process seems to be using any excessive amount.