Closed Bug 1840815 Opened 2 years ago Closed 1 year ago

Save attachment pdf "not responding" causing TB to hang

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Version:
Thunderbird 102
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED INCOMPLETE

People

(Reporter: terryhart2hart, Unassigned)

Details

(Keywords: hang)

Steps to reproduce:

Clicked on Save to save pdf attachment

Actual results:

Error: Save Attachment (Not Responding)
Thunderbird Not Responding

Expected results:

pdf should have been saved to my Downloads folder

What OS are you running?

Flags: needinfo?(terryhart2hart)

What OS are you running?

Keywords: hang
Summary: Save attachment pdf not responding causing TB to crash → Save attachment pdf "not responding" causing TB to hang

Windows Pro 10.0.19045
Reverting to a Windows Restore Point for 16 June 2023 has fixed the problem!

Flags: needinfo?(terryhart2hart)

A stracktrace will be helpful. Instructions I have used in the distant past...

A. Install windbg and familiarize yourself with https://firefox-source-docs.mozilla.org/contributing/debugging/stacktrace_windbg.html - generally, substitute "Thunderbird" where you see "Firefox".

B. During those instructions, at "To load the symbols" use the following for Symbol File path
:SRVc:\symbolshttp://msdl.microsoft.com/download/symbols;SRV*c:\symbols\*http://symbols.mozilla.org/thunderbird;SRV*c:\symbols\*http://symbols.mozilla.org/firefox

C. follow rest of instructions

Flags: needinfo?(terryhart2hart)

We rely on your information to make process.

Status: UNCONFIRMED → RESOLVED
Closed: 1 year ago
Flags: needinfo?(terryhart2hart)
Resolution: --- → INCOMPLETE
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