1841932 - Spectrum/Charter no longer works with Thunderbird 115.0b6 (32-bit)

Status: RESOLVED INVALID

(Thunderbird :: Untriaged, defect)

Description

[NoJoyInDelay]

Attachment: Thunderbird Error Report.txt

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:109.0) Gecko/20100101 Firefox/115.0

Steps to reproduce:

Open TB, it complains that the IMAP server on Spectrum is misconstrued.

Worked before, Spectrum tells me it is Mozilla/Thunder issue.

Actual results:

When opening TB, message ...

The IMAP Server mobile.charter.net does not support the selected authentication method. Please change the authentication method in Account Setting | Server settings.

Expected results:

Server Setting are as follows:

Server name = mobile.charter.net
Port = 465
Connection Security = SSL/TLS

Comment 1

[Anje]

I'm not so sure this is a bug. It sounds like you need support.
It's possible your server settings are wrong because the information you posted about the outgoing server is not what Spectrum advise and/or you do not have the correct authentication method set up as indicated by the error message.
check the spectrum website for information
https://www.spectrum.net/support/internet/spectrum-basic-email-troubleshooting

IMAP
server name: mobile.charter.net
port: 993
Connection Security: SSL/TLS
Authentication Method: Normal Password
User name: full email address
Password: same password you use to access webmail account

SMTP
server name: mobile.charter.net
port: 587
Connection Security: STARTTLS
Authentication Method: Normal Password
User name : full email address
Password: same password you use to access webmail account

If the info above resolves your issue then please let us know.

If you need further help please ask a question in the Thunderbird Support Forum.
Have you asked a question in the Support Forum?
If yes, please post a link to the question and I'll take a look.
If no, then please ask a question in the Support Forum:
https://support.mozilla.org/en-US/questions/new/thunderbird/form

Comment 2

[NoJoyInDelay]

Please close this issue. Thank you for the support.

After reinstalling TB 115 beta, and creating a new profile, it works.

Spectrum/Charter directed me to Mozilla, and I could not find a similar issue in the support forums.

Thank you

Comment 3

[Wayne Mery (:wsmwk)]

Thanks for the update.