1842881 - after TB update to 102.13.0 exquilla exchange account disappeared

Status: VERIFIED INVALID

(Thunderbird :: Untriaged, defect)

Description

[lovelearningnow]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/114.0

Steps to reproduce:

TB updated and asked to restart. When I restarted TB, my microsoft account through exquilla disappeared.

Actual results:

My account through exquilla disappeared. After making sure I had the latest version of both TB and Exquilla, I have restarted TB several times, and my microsoft account through exquilla is still missing completely. I have even tried "Add Account" in exquilla. All of my information goes through and it appears successful, but it's still missing in TB.

Expected results:

When I updated TB, I expected my microsoft account through exquilla to work just like it has been doing.

Comment 1

[lovelearningnow]

Attachment: Capture.JPG - This is the notification of an email I can't see.

Comment 2

[lovelearningnow]

When an email comes in from my outlook/exquialla account, Thunderbird puts a notification on the icon on the taskbar, but since the folder has disappeared, I can't see it. This means thunderbird is recognizing the add-on and it is recognizing emails. However, like I said, there is no folder or way to view the emails.

7/16/23 - Update. I received a message on Thunderbird that I needed to restart Thunderbird for Exquilla to take effect. I did restart Thunderbird but nothing changed . . . still not Exquilla account.

Comment 3

[Ben Bucksch (:BenB)]

ExQuilla bugs are offtopic here in bugzilla, because they need to be fixed by ExQuilla and Thunderbird cannot do anything.
We (as owner of ExQuilla) already know about the "accounts disappearing" bug, some users are affected since the ExQuilla 115.0 release. We're working on a fix and will release it as soon as possible. Sorry for the troubles you have.