184344 - After initial install browser will not launch from quick launch or from shortcut on desktop

Status: VERIFIED WORKSFORME

(Core Graveyard :: QuickLaunch (AKA turbo mode), defect)

Description

[David Rae]

User-Agent:       Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:1.2b) Gecko/20021016
Build Identifier: Mozilla/5.0 (Windows; U; WinNT4.0; en-US; rv:1.2b)  V1.2.1

1) Install V1.2.1, change theme to Modern, select File | Exit. 
2) Click on quick-launch, no response after 5 min, no cpu usage in TaskManager. 
3) Try launching from short-cut no activity either. 
4) Uninstall V1.2.1 and install V1.2b. 
5) QuickLaunch no longer works in 1.2b. Shortcut will still launch browser if
Q/L is disabled.

Reproducible: Always

Steps to Reproduce:
1) Install V1.2.1, change theme to Modern, select File | Exit. 
2) Click on quick-launch, no response after 5 min, no cpu usage in TaskManager. 
3) Try launching from short-cut no activity either. 
4) Uninstall V1.2.1 and install V1.2b. 
5) QuickLaunch no longer works in 1.2b. Shortcut will still launch browser if
Q/L is disabled.
Actual Results:  
Browser seems to launch consistently from desktop shortcut

Expected Results:  
QuickLaunch should not be locking up.

Both V1.2.1 and 1.2b were TalkBack builds but there was no reaction from it.

Comment 1

[Grace Bush]

using build
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.3a) Gecko/20021210

I am able to change theme- which does close down QuickLaunch (see bug 134039- I
 have multiple profiles)
Once I launch from shortcut or command line, the icon reappears in systray- 

marking worksforme

Comment 2

[David Rae]

1) I run only one profile ([default])
2) Each time I install I end up deleting an old profile left over from NS4 so 
that I end up with just the [default] profile
3) The issue isn't that I can't get the Q/L icon back in the systray (it's 
there), its that Mozilla won't launch when you double click on the systray icon 
or even right clicking and selecting Navigator.
4) Right now, running V1.2b, launching from a shortcut, I've been looking at the 
Mozilla splash that has been hanging on my screen for at least 5 min. (450 P3 
Xeon with 256 MB RAM, no other apps running). 

What used to work just fine (V1.2b) no longer works since I installed/unistalled 
V1.2.1. I'm back to NS4.

Comment 3

[Grace Bush]

David,

Do you delete the Mozilla profile directory each time you install? I am not sure
why NS4 profile keeps showing.  Also will you check:
if mozilla process is still running when you quit (task manager should show you)

Are you using the installer?  checking box for QL during install process? 

Comment 4

[Joe Infla]

marking wfm per comment 1 and inactivity.  Please reopen if you still experience
this issue in recent builds.  If so, please address the questions in comment 3,
and (if possible) include stepwise instructions that include which file you
installed, whether you uninstalled the previous mozilla, whether you used the
same or different installation folder, etc.

Comment 5

[David Rae]

I have since updated to 1.4 and I am no longer experiencing any issues. Thanks
for  staying on top of this.

- Dave

Comment 6

[Grace Bush]

verified build 2003120808