The Message Filter dialog does not display when selected.
Categories
(Thunderbird :: Filters, defect)
Tracking
(Not tracked)
People
(Reporter: kita, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0
Steps to reproduce:
Click [Tools] => [Message Filters]
Actual results:
Don't show The Message Filter dialog.
Expected results:
Show The Message Filter dialog.
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Comment 2•2 years ago
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(In reply to kita from comment #1)
By changing to Troubleshooting Mode it will show up.
This suggest the cause may be an add-on.
Or, what happens if you disable hardware acceration in Settings ?
Thank you for replay.
First.
Without check of "Use hardware acceleration when available".
Don't show The Message Filter dialog.
Second.
Without Add-on of "Web Translate".
Don't show The Message Filter dialog too.
(In reply to Wayne Mery (:wsmwk) from comment #2)
(In reply to kita from comment #1)
By changing to Troubleshooting Mode it will show up.
This suggest the cause may be an add-on.
Or, what happens if you disable hardware acceration inSettings?
Excuse me.
I forgot to press the reply button.
I have a reply in the thread.
You mention a specific add-on, but did you use troubleshoot mode from the help menu. The full extent of what s "disabled" in troubleshooting mode is still something of a mystery, (I must look at the source some time), but it extends to more than just hardware acceleration and add-ons.
I recently discovered that using a theme called 'System theme' (which seems to be enabled by default in 115) caused one user to be able to see everything on start up after a reboot of computer, but a restart of Thunderbird without restart of computer produced blank Folder Pane, Message list etc. But, thunderbird did restart and display ok when using Troubleshoot Mode. I advised user to test by using either Thunderbird 'Light' theme or 'Dark' theme and this resolved the issue. Could a simlar issue be effecting the visibility of Message Filters' ?
As Matt asked - restart Thunderbird using 'Help ' > 'Troublehoot mode' > Continue in Troubleshoot Mode
Did this fix issue ?
If yes: what 'theme' are you using ?
test by restarting as normal and using either Thunderbird 'Light' theme or 'Dark' theme
please report back with info and on test results.
(In reply to Anje from comment #6)
I recently discovered that using a theme called 'System theme' (which seems to be enabled by default in 115) caused one user to be able to see everything on start up after a reboot of computer, but a restart of Thunderbird without restart of computer produced blank Folder Pane, Message list etc. But, thunderbird did restart and display ok when using Troubleshoot Mode. I advised user to test by using either Thunderbird 'Light' theme or 'Dark' theme and this resolved the issue. Could a simlar issue be effecting the visibility of Message Filters' ?
As Matt asked - restart Thunderbird using 'Help ' > 'Troublehoot mode' > Continue in Troubleshoot Mode
Did this fix issue ?
If yes: what 'theme' are you using ?
test by restarting as normal and using either Thunderbird 'Light' theme or 'Dark' theme
please report back with info and on test results.
Thank you for reply.
I tried change themes.
It didn't fix.
But I found some interesting behavior.
Unified Folders Inbox tab shown.
It is my default.
In this state the message filter dialog is not displayed.
Next display the setting dialog or the Add-ons dialog.
Surprisingly the message filter dialog is displayed.
Then close the setting dialog or the Add-ons dialog.
The message filter dialog is not displayed.
Sorry about my poor English.
(In reply to Matt from comment #8)
Try disabling use hardware acceleration when available in settings.
Thank you for reply.
I tried it.
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Reporter | |
Comment 11•2 years ago
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(In reply to Anje from comment #10)
What language version of Thunderbird are you using?
I used Japanese.
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Comment 13•1 years ago
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(In reply to Wayne Mery (:wsmwk) from comment #12)
EarlgreyTea, can you reproduce this?
I am using Thunderbird 115.3.0 (win64/ja) and the message filter dialog is displaying correctly.
I think maybe the xulstore.json in the profile is corrupted.
Troubleshoot Mode Thunderbird | Thunderbird Help says
What does Troubleshoot Mode disable?
- Add-ons (extensions and themes)
- Hardware acceleration
- Window and sidebar size and position settings (described in terms of Firefox)
- userChrome and userContent customizations ; see userChrome.css and .js and userContent are unsupported
- JavaScript Just-in-time (JIT) compiler
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Comment 14•1 years ago
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kita, try deleting xulstore.json in the profile folder and then start Thunderbird.
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Reporter | |
Comment 15•1 years ago
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(In reply to EarlgreyTea from comment #14)
kita, try deleting xulstore.json in the profile folder and then start Thunderbird.
Hello, EarlgreyTea.
I delete xulstore.json.
Toolbar customization changed to the default.
Chose the email folder on All Folder.
The message filter dialog is displayed.
Chose the email folder on Unified Folder.
The message filter dialog is not displayed.
It is behavior as before.
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Comment 16•1 years ago
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I have reproduced the situation where the Message Filters dialog does not displayed.
The important point is that this occurs when the parent folder in the Unified folders view is selected and no messages have been selected.
This is a duplicate of bug 1844341.
Description
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