1846300 - The message filters are missing my Thunderbird

Status: RESOLVED INCOMPLETE

(Thunderbird :: Filters, defect)

Description

[[e-mail]]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/115.0.0.0 Safari/537.36

Steps to reproduce:

I opened Thunderbird as usual but the message filters are absent.

Actual results:

There are no filters

Expected results:

There should be filters

Comment 1

[Alessandro Castellani [:aleca]]

We would like a few more information to try to debug this issue.

• Do you have any errors in the console when you open the filters dialog? CTRL/CMD + Shift + J
• Did you upgrade from 102 to 115? If so did you overwrite your installation directory?
• Are you using any add-on? If so, does the problem persist if you restart Thunderbird in Troubleshoot mode?

Comment 2

[[e-mail]]

Hi,

In answer to your questions:

1.filters dialog. I don't understand the messages. I tried to paste a copy of the error messages dialog but I can't.

2. Yes, I upgraded to 115 but it all happened automatically.

3. The error is still there in troubleshoot mode.

Kind Regards,
John Wafford

Comment 3

[Anje]

(In reply to Alessandro Castellani [:aleca] from comment #1)

• Did you upgrade from 102 to 115? If so did you overwrite your installation directory?

Hi Alessandro, in Support Forum, I'm getting cases where people say Thunderbird prompted there was an update and they got auto updated to 115.
It would seem they were not aware of Updater Software on their computer which located the new release on website and promped users to update.
Normally, you would see 102* get updated to another version of 102* eg: 102.13.1 to 102.14.0 which I have just allowed.
So, there are cases where users have updated to 115 because they thought it was the usual normal update. It means it's possible they auto overwrote installation directory.
Basically, it's a head up that users are getting updated to 115 and often discover various issues such how to access downloaded emails stored in Local Folders and calendar and address books and message filters etc.

Comment 4

[Anje]

(In reply to [e-mail] from comment #2)

Hi,
In answer to your questions:
1.filters dialog. I don't understand the messages. I tried to paste a copy of the error messages dialog but I can't.

Create a screen shot of error console using the 'prt scr' key on keyboard
Open eg: Paint and use Ctrl+V to paste in screenshot - save as jpeg file and upload the file.
How to upload:
At the top of this bugzilla question there is a section called 'Attachments' - click on 'Attach New File' and it will open the dialog area to faciliate uploading an image file.

Comment 5

[Alessandro Castellani [:aleca]]

(In reply to Anje from comment #3)

Hi Alessandro, in Support Forum, I'm getting cases where people say Thunderbird prompted there was an update and they got auto updated to 115.
It would seem they were not aware of Updater Software on their computer which located the new release on website and promped users to update.
Normally, you would see 102* get updated to another version of 102* eg: 102.13.1 to 102.14.0 which I have just allowed.
So, there are cases where users have updated to 115 because they thought it was the usual normal update. It means it's possible they auto overwrote installation directory.
Basically, it's a head up that users are getting updated to 115 and often discover various issues such how to access downloaded emails stored in Local Folders and calendar and address books and message filters etc.

Oh wow, thank you so much for this info.
That's no great, especially since we haven't enabled automatic updates on our end.

Comment 6

[[e-mail]]

Attachment: Thunderbird error.png

Comment 7

[[e-mail]]

Hi Alessandro,

Thanks for all your replies.

The update wasn't done by Thunderbird it was done by Advanced SystemCare, which automatically updates software when it finds an update.

I've found Attachments (It's a bit obscure) and have attached a copy of the dialog .

Kind Regards,
John

Comment 8

[Anje]

Do Message Filters still exist in profile folders?

• Help > TRoubleshooting Information
• Under 'Application Basics' - Profiles folders - click on 'Open Folder'

POP accounts are listed in the 'Mail' folder and IMAP accounts listed in the 'ImapMail' folder.

• Click on either 'Mail' folder or 'ImapMail' folder as required to see contents.

Are you talking about a POP account or an IMAP account?
If POP - do you see more than one pop account listed - maybe one has a number added to it?
I'm wondering if Thunderbird created a new pop account and it's using it.

• open each pop account folder and look for a file with this name 'msgFilterRules.dat'.
• Do you see a file with this name 'msgFilterRules.dat'. ?
• If yes, open that file using 'Notepad' - do you see the filters ?
• If yes - and you seem to have more than one pop account:
• Exit Thunderbird program now - this is important.
• Copy that 'msgFilterRules.dat' file that has filters.
• Go up directory to the other pop account name folder.
• Check the 'msgFilterRules.dat' file - is it empty ?
• If empty - delete empty 'msgFilterRules.dat' file and then paste the copied 'msgFilterRules.dat' file into that pop account folder.

Start Thunderbird.
Please report on results or any findings and please post images to help show what files you see.
Seeing the folder and file information as images will help to understand what occurred in your case.

Comment 9

[[e-mail]]

All my accounts are IMAP.

Comment 10

[Wayne Mery (:wsmwk)]

John, have you seen this problem again in the past year?

Comment 11

[Phoenix]

Resolved per whiteboard