Open Bug 1846942 Opened 3 years ago Updated 2 years ago

Audio is not playing on Firefox on website osu.ppy.sh/beatmapsets

Categories

(Core :: Audio/Video: cubeb, defect)

Firefox 116
defect

Tracking

()

UNCONFIRMED

People

(Reporter: eddy2912, Unassigned)

Details

Attachments

(2 files)

Attached image Untitled.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/116.0

Steps to reproduce:

Just go to osu.ppy.sh/beatmapsets and play any audio files that's available

Actual results:

Audio doesn't playing

Expected results:

It should play audio

Seems like my mic doesn't working either. I have tried uninstalling but I don't know why Firefox can't access to my mic, every other app works just fine.

The Bugbug bot thinks this bug should belong to the 'Core::Audio/Video: Playback' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core

Thank you for the report.
Can you load about:support please and click on the button to copy raw data to clipboard, then paste/attach here?

Severity: -- → S3
Component: Audio/Video: Playback → Audio/Video: cubeb
Attached file Raw Data

(In reply to Karl Tomlinson (:karlt) from comment #3)

Thank you for the report.
Can you load about:support please and click on the button to copy raw data to clipboard, then paste/attach here?

I just did, please give it a check.

Just for some add on information, here's my system configuration:
AMD Ryzen 5 5600X
Gigabyte B550M Pro-P
16GB DDR4 Corsair Vengance RGB Pro
RTX 3060Ti
Audio output is iFi Zen Dac V2, although running output through Mobo's output doesn't work.

Is it just this web site that is not playing audio or all web sites?

      {
        "name": "iFi Zen Dac V2 (iFi (by AMR) HD+ USB Audio)",
        "groupId": "TUSBAUDIO_ENUM\\VID_20B1&PID_3008&REV_0730&KS\\0003",
        "vendor": "",
        "type": 2,
        "state": 2,
        "preferred": 5,
        "supportedFormat": 4112,
        "defaultFormat": 4096,
        "maxChannels": 2,
        "defaultRate": 384000,
        "maxRate": 384000,
        "minRate": 384000,
        "maxLatency": 3840,
        "minLatency": 1152
      },

If you add a Number pref named media.cubeb.force_sample_rate in about:config and set it to 48000, does that help the playback or microphone?

The other thing to try would be to start Firefox in safe mode.

(In reply to Karl Tomlinson (:karlt) from comment #7)

Is it just this web site that is not playing audio or all web sites?

      {
        "name": "iFi Zen Dac V2 (iFi (by AMR) HD+ USB Audio)",
        "groupId": "TUSBAUDIO_ENUM\\VID_20B1&PID_3008&REV_0730&KS\\0003",
        "vendor": "",
        "type": 2,
        "state": 2,
        "preferred": 5,
        "supportedFormat": 4112,
        "defaultFormat": 4096,
        "maxChannels": 2,
        "defaultRate": 384000,
        "maxRate": 384000,
        "minRate": 384000,
        "maxLatency": 3840,
        "minLatency": 1152
      },

If you add a Number pref named media.cubeb.force_sample_rate in about:config and set it to 48000, does that help the playback or microphone?

The other thing to try would be to start Firefox in safe mode.

Nope, I have tired both. It doesn't fix it.

(In reply to Karl Tomlinson (back Feb 9 :karlt) from comment #7)

Is it just this web site that is not playing audio or all web sites?

      {
        "name": "iFi Zen Dac V2 (iFi (by AMR) HD+ USB Audio)",
        "groupId": "TUSBAUDIO_ENUM\\VID_20B1&PID_3008&REV_0730&KS\\0003",
        "vendor": "",
        "type": 2,
        "state": 2,
        "preferred": 5,
        "supportedFormat": 4112,
        "defaultFormat": 4096,
        "maxChannels": 2,
        "defaultRate": 384000,
        "maxRate": 384000,
        "minRate": 384000,
        "maxLatency": 3840,
        "minLatency": 1152
      },

If you add a Number pref named media.cubeb.force_sample_rate in about:config and set it to 48000, does that help the playback or microphone?

The other thing to try would be to start Firefox in safe mode.

Hi, I have an update about this. It seems like Firefox doesn't support audio sample rate higher than 192KHz properly. If I set the device sample rate output to 192KHz it works just fine, any value higher than that and it will not play audio on some websites. For the mic, it seems like it's still unstable, but I figured that probably the website that I used to test mic doesn't work. I used another site and it works just fine. I will test the mic more as sometimes I use it for Messenger call and the receiver side couldn't hear me at all.

You need to log in before you can comment on or make changes to this bug.

Attachment

General

Creator:
Created:
Updated:
Size: