screenshot feature crashing
Categories
(Firefox :: Screenshots, defect)
Tracking
()
People
(Reporter: TAURUS_43074, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0
Steps to reproduce:
I tried to screenshot a picture
Actual results:
It failed & gave me an error msg.
Expected results:
Seriously?! It shouldn't have failed & should have let me screenshot the damn pic! I just DL'd the latest version of FF 64 bit too, & even cleared my entire cache & rebooted my computer & it STILL won't work! WTF?! Please fix this! Also, I uninstalled FF, & reinstalled it after DL'ing the latest version's installer, & it STILL didn't resolve this issue!
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Comment 1•2 years ago
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The Bugbug bot thinks this bug should belong to the 'Firefox::Screenshots' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.
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Comment 2•2 years ago
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I'm sorry this is giving you trouble. Can you share a bit more information about what is going on? It would be helpful to know:
- The details from about:support - this includes a couple of key preference values that might help diagnose the issue, as well as any addons/extensions you have installed that could conflict with screenshots
- A URL of a page that gives you this behavior
- The exact message you are seeing - either a screenshot or the words. I assume this is coming from the screenshot extension but its hard to guess at what exactly is happening.
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Comment 3•2 years ago
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Closing this as resolved: incomplete due the lack of response from the reporter. Please feel free to reopen the bug if the issue still persists and follow the instructions of writing a new bug.
Thanks.
Hi, sorry guys, I didn't see the E-mail w/Sam's question. I somehow missed it, my apologies. Anyway, yeah, it seems to have worked itself out, either by an update to the browser, or I don't know. I am still having an unrelated issue though. FF often logs me out of Yahoo E-mail & Gmail, even though, I didn't clear the cookies for other websites. No clue why it does this, & it's only w/those 2 websites it does this. & unlike my bank website, Yahoo & Gmail don't have a timeout feature built into them, which logs you out after a period of inactivity. I posted this issue before, but, it went nowhere.😒 Please move this to the appropriate area so that maybe it can be addressed finally...?!😒 Thanks.
Also, it was happening on every website, & no clue if it was caused as a result of any other addons, & I use the same ones all the time, & it never had an affect like this before when I initially reported it. & even though that instance was happening on all websites, I have since noticed that somehow some websites disable that addon from working on their websites-for what reasons, I don't know. So, whenever this does happen on such sites now, I just use the old fashioned CTRL+ALT+PRTSCN to capture the whole screen, then edit said screenshot in Windows paint to just the area that I actually wanted to screenshot. & no msg ever appears when the addon fails, or is secretly disabled by the website. It just fails to take the screenshot at all! Then I use the aforementioned oldschool method by which to capture it.
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Comment 6•2 years ago
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It's nice to hear that your issue no longer persists.
In case you are experiencing any other issues related to the Firefox Screenshots feature, please do not hesitate to reopen this bug and include all the necessary details(such as the ones from Comment 2).
Regarding your Comment 4, please add a new comment to the initial bug and include all the relevant details to help us reproduce your issue.
Description
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