Closed Bug 1847362 Opened 2 years ago Closed 2 years ago

Android Firefox Beta 117.0b3 - 117.0b8 builds crash when entering about:support

Categories

(Fenix :: Crash Reporting, defect, P3)

Firefox 117
All
Android
defect

Tracking

(firefox116 unaffected, firefox117 verified, firefox118 unaffected)

RESOLVED FIXED
Tracking Status
firefox116 --- unaffected
firefox117 --- verified
firefox118 --- unaffected

People

(Reporter: gfmshj6ww, Unassigned)

References

Details

(Keywords: regression, Whiteboard: [qa-triaged])

Crash Data

Steps to reproduce:

Hello?
After updating to 117.0b3, the browser forcibly closes when I go to about:support. It worked fine in version 116, but this issue has started with 117.0b3. I have downloaded and checked all the browsers currently using 117.0b3, including Android Firefox Beta, Nightly, and Focus Beta.

Since it's working fine in the current Android Firefox standard version 116, it seems that the problem is with 117.0b3.

https://crash-stats.mozilla.org/report/index/c2b0aa56-7c8e-42cc-bec0-a7a990230805

According to the crash stats, it may related to bug 1846158 . It have been fixed in nightly but not uplifted to beta.

(In reply to jackyzy823 from comment #1)

According to the crash stats, it may related to bug 1846158 . It have been fixed in nightly but not uplifted to beta.

In the nightly version, the same symptoms occur.

I updated the Nightly version yesterday, and when I checked about:support again, it worked properly this time. 7 days ago, when I accessed the about:support page on Nightly version 118, there was a forced shutdown bug, just like in version 117. However, after updating to the latest Nightly version yesterday and trying again, it worked perfectly fine. Both versions are now 118.

The only issue is that while the Nightly version is now functioning properly, it seems that the bug still persists in the beta version running version 117. I'm not sure about the cause, but I hope the bug will be resolved in the next beta version update.

Thank you for reading.

(In reply to gfmshj6ww from comment #3)

I updated the Nightly version yesterday, and when I checked about:support again, it worked properly this time. 7 days ago, when I accessed the about:support page on Nightly version 118, there was a forced shutdown bug, just like in version 117. However, after updating to the latest Nightly version yesterday and trying again, it worked perfectly fine. Both versions are 118.

The only issue is that while the Nightly version is now functioning properly, it seems that the bug still persists in the beta version running version 117. I'm not sure about the cause, but I hope the bug will be resolved in the next beta version update.

Thank you for reading.

I was trying to edit my comment, but oddly, a reply was posted instead. So, I attempted to delete the duplicate comment, but it won't allow me to delete it...

Hello, I can reproduce this issue on the Beta builds starting with 117.0b3 until the latest 117.0b8 with the following devices:

  • Samsung Galaxy A53 5G (Android 13)
  • Samsung Galaxy Note10 (Android 12)
  • Samsung GalaxyZ Fold 4 (Android 13)

The application crashes after visiting about:support. From our testing, the crash was not encountered on Samsung devices with Android 8 and Android 9.

The issue is not reproducible with:

  • Xiaomi 12 Pro (Android 13)
  • Lenovo Yoga Tab 11 (Android 12)
  • Motorola Moto G30 (Android 12)
  • Samsung Galaxy Note 8 (Android 9)
  • Samsung Galaxy S9 (Android 8)
Severity: -- → S2
Status: UNCONFIRMED → NEW
Component: General → Crash Reporting
Ever confirmed: true
Summary: Crash Report for Android Firefox 117.0b3 → Android Firefox Beta 117.0b3 - 117.0b8 builds crash when entering about:support
Whiteboard: [qa-triaged]

Thanks for the bug report! This does look like bug 1846158 that jackyzy823 shared.

The fix for that bug has been uplifted to Beta, so we should test in the next Beta build, 117.0b9.

Crash Signature: [@ __cxxabiv1::failed_throw | aaudio_stream_init ]
Depends on: 1846158
Flags: qe-verify+
Keywords: regression
Priority: -- → P3

What is happening here is that bug 1847009 (not bug 1846158) was missing from this beta, but it has been pushed to beta 22 hours ago, so I assume that next builds will be fine. The stacks are very similar, and two fixes landed very close to each other, so it's confusing.

Thanks all for helping to diagnose, and sorry for the issues.

(In reply to Paul Adenot (:padenot) from comment #8)

What is happening here is that bug 1847009 (not bug 1846158) was missing from this beta, but it has been pushed to beta 22 hours ago, so I assume that next builds will be fine. The stacks are very similar, and two fixes landed very close to each other, so it's confusing.

Thanks all for helping to diagnose, and sorry for the issues.

Hello. The issue still persists in Firefox beta 117.0b8. When I go to about:support, it crashes. For your reference, it works fine in nightly 118.0a1.

https://crash-stats.mozilla.org/report/index/dc9168b5-d5b7-485f-9471-fc7e40230817

As I said, it's going to be fixed in the next beta (117.0b9).

This issue is now fixed in the latest Beta 117.0b9 build.
Tested with the following devices:

  • Samsung Galaxy A53 5G (Android 13)
  • Samsung Galaxy Note10 (Android 12)
  • Samsung GalaxyZ Fold 4 (Android 13)
    Closing as verified.
Status: NEW → RESOLVED
Closed: 2 years ago
Flags: qe-verify+
Resolution: --- → FIXED
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