Closed Bug 1847514 Opened 2 years ago Closed 1 year ago

Sync silently aborts (or hangs) when it can't connect to an imap account

Categories

(Thunderbird :: Mail Window Front End, defect)

Product:
Thunderbird
Component:
Mail Window Front End
Version:
Thunderbird 102
Type:
defect

Tracking

(thunderbird_esr115 affected)

Status:
RESOLVED WORKSFORME
Tracking Flags:
Tracking Status
thunderbird_esr115 --- affected

People

(Reporter: psychonaut, Unassigned)

Details

(Keywords: dupeme, hang)

When Thunderbird tries to sync multiple accounts for offline use, the sync process seems to silently hang or abort when it gets to an account that it can't connect to.

Reproducibility: Always

Steps to reproduce:

  1. Set up Thunderbird with several working IMAP accounts, with the "Keep messages in all folders for this account on this computer" setting enabled.
  2. Change the IMAP server setting for one of the accounts to something invalid (say, localhost, assuming there is not IMAP account running on localhost)
  3. File->Offline->Download/Sync Now

Observed behaviour:

  1. The status bar displays various messages about Thunderbird connecting to the IMAP servers and downloading the messages, folder by folder. When it gets to the server it can't connect to, the status bar displays the "Connecting…" message for a long time, but eventually this message disappears, and the sync doesn't seem to proceed any further. Any remaining accounts do not get synced.

Expected behaviour:

  1. If Thunderbird can't connect to the server associated with an account, it should give up after a (short) while and then prompt the user for what to do next (via a dialog): Retry, Skip, or Cancel.

Did this also happen in version 102?

Flags: needinfo?(psychonaut)

Yes, I can reproduce it with version 102.13.1.

Flags: needinfo?(psychonaut)

potentially a duplicate?
https://mzl.la/46CdmIg

Status: UNCONFIRMED → NEW
status-thunderbird_esr115: --- → affected
Ever confirmed: true
Keywords: dupeme, hang
Version: Thunderbird 115 → Thunderbird 102

Is this happening with newer 115?
Is it possible for you to test with beta?

Flags: needinfo?(psychonaut)
Summary: Sync silently aborts (or hangs) when it can't connect to an account → Sync silently aborts (or hangs) when it can't connect to an imap account

No, doesn't seem to be reproducible with Thunderbird 115.8.1.

Status: NEW → RESOLVED
Closed: 1 year ago
Flags: needinfo?(psychonaut)
Resolution: --- → WORKSFORME
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