184989 - Hangs with hourglass on "Save as" or "Save Target as"

Status: RESOLVED EXPIRED

(Core :: XUL, defect)

Description

[Peter Jacobi]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.2.1) Gecko/20021130
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.2.1) Gecko/20021130

Trying to save a page using "Save as" or a link using "Save Target as"
results in hourglass cursor and no reaction for as long as my patience
lasted. No significant system load.

I uninstalled, deleted the mozilla.org directory and re-installed. Same.
I created a new profile. Same.

I suspect some Window 2000 awkwardness, as some previously used
shares were offline and accessing unavailable shares is rather problematic
under Win2K. But several other applications (IE, AbiWord) show no
symptoms.


Reproducible: Always

Steps to Reproduce:
1."Save as"
2.
3.

Actual Results:  
Hourglass cursor. No other reaction (dialog doesn't appear)

Expected Results:  
Save as Dialog should appear. If last used directory unavailable, perhaps a warnung.

Comment 1

[Peter Jacobi]

I was able to proof, that W2K messes it up:
Logged off, logged on under new user, works fine.

But it would be really helpful, if Mozilla can avoid this hang.

Comment 2

[Peter Jacobi]

More details found, as I was able to (at least) temporarily avoid the bug:

Yesterday I downloaded a file to another computer (NT) on 
(non-domain) network, on which I normally don't have access to,
by using "connect as".
Now I can make this problem disappear, by again connecting to
this computer (via "connect as").

So it seems, Mozilla tries for some (probably not so good) reason
to connect to this share, and W2K 'helps' by making this call
(quasi-)blocking.

I didn't find the offending share name in any textual file, but
in the registry under
[HKEY_USERS\<omitted>\Software\Microsoft\Windows\CurrentVersion\Explorer\ComDlg32\OpenSaveMRU\*]
and
[HKEY_USERS\<omitted>\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU]

Comment 3

[Tobias Herp]

(In reply to comment #0)
> Trying to save a page using "Save as" or a link using "Save Target as"
> results in hourglass cursor and no reaction for as long as my patience
> lasted. No significant system load.

Maybe my problem (Mozilla/5.0 (Windows; U; Windows NT 5.1; de-AT; rv:1.6)
Gecko/20040113) is related to yours:

When right-clicking on a link, "save target as", the save file dialog doesn't
appear; it /does/ appear as soon as I click into the browser window.

Does this work for you as well?

Comment 4

[Mark Houlder]

I have come across this under linux (gentoo) using mozilla1.7b; selecting 'save
as' or 'save frame as' causes mozilla's cpu usage to rise to 99.9% and to hang
indefinitely. same effect on multiple retries after killing and restarting mozilla.

Comment 5

[Gervase Markham [:gerv]]

This is an automated message, with ID "auto-resolve01".

This bug has had no comments for a long time. Statistically, we have found that
bug reports that have not been confirmed by a second user after three months are
highly unlikely to be the source of a fix to the code.

While your input is very important to us, our resources are limited and so we
are asking for your help in focussing our efforts. If you can still reproduce
this problem in the latest version of the product (see below for how to obtain a
copy) or, for feature requests, if it's not present in the latest version and
you still believe we should implement it, please visit the URL of this bug
(given at the top of this mail) and add a comment to that effect, giving more
reproduction information if you have it.

If it is not a problem any longer, you need take no action. If this bug is not
changed in any way in the next two weeks, it will be automatically resolved.
Thank you for your help in this matter.

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Comment 6

[Gervase Markham [:gerv]]

This bug has been automatically resolved after a period of inactivity (see above
comment). If anyone thinks this is incorrect, they should feel free to reopen it.