1851335 - Open reported crash when (successfully) reported via crash reporter.

Status: UNCONFIRMED

(Toolkit :: Crash Reporting, enhancement)

Description

[Mr. Beedell, Roke Julian Lockhart]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0

Steps to reproduce:

I reported a bug using the error reporter automatically invoked by Thunderbird.

Actual results:

I don't know where my report went. I'd like to see, via my web browser, some kind of confirmation that my report was actually provided to the developers in a fashion that I can follow-up on.

Expected results:

As https://packages.fedoraproject.org/pkgs/gnome-abrt/gnome-abrt/ does, when the report has been uploaded, the reporter should ask the user whether they want to view the resultant report.

Comment 2

[Wayne Mery (:wsmwk)]

(In reply to {third: "Beedell", first: "Roke"}{.JSON5} from comment #0)

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/116.0

Steps to reproduce:

I reported a bug using the error reporter automatically invoked by Thunderbird.

Actual results:

I don't know where my report went. I'd like to see, via my web browser, some kind of confirmation that my report was actually provided to the developers in a fashion that I can follow-up on.

You would have seen what is described in https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb. It describes going to Help > Troubleshoot info will list your crash IDs.

Do you have any recent crash IDs?

Comment 3

[Mr. Beedell, Roke Julian Lockhart]

Attachment: Demonstration of lack of error reports.

https://bugzilla.mozilla.org/show_bug.cgi?id=1851335#c2

Comment 4

[Mr. Beedell, Roke Julian Lockhart]

https://bugzilla.mozilla.org/show_bug.cgi?id=1851335#c3

Yet, following https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-reports-outside-of-thunderbird:

ls -l --time-style=full-iso --group-directories-first --inode "$HOME/.thunderbird/Crash Reports/"

reports

<blockQuote>

total 52
  940501 drwx------ 1 RokeJulianLockhart RokeJulianLockhart  0 2023-09-28 00:15:31.316612554 +0100 events
  940503 -rw------- 1 RokeJulianLockhart RokeJulianLockhart 10 2023-09-28 00:15:31.316612554 +0100 InstallTime20230919180656
 1492610 -rw------- 1 RokeJulianLockhart RokeJulianLockhart 10 2023-10-01 03:22:42.026211392 +0100 InstallTime20230926115257
 3086614 -rw------- 1 RokeJulianLockhart RokeJulianLockhart 10 2023-10-13 17:50:32.893568303 +0100 InstallTime20231010142850
 6257758 -rw------- 1 RokeJulianLockhart RokeJulianLockhart 10 2023-10-29 21:16:55.174446230 +0000 InstallTime20231024181440
 8653609 -rw------- 1 RokeJulianLockhart RokeJulianLockhart 10 2023-11-15 21:18:29.433981869 +0000 InstallTime20231104124805
 9685016 -rw------- 1 RokeJulianLockhart RokeJulianLockhart 10 2023-11-21 16:13:30.983321723 +0000 InstallTime20231113191723
10237889 -rw------- 1 RokeJulianLockhart RokeJulianLockhart 10 2023-11-26 01:21:25.004546893 +0000 InstallTime20231120220011
12612971 -rw------- 1 RokeJulianLockhart RokeJulianLockhart 10 2023-12-05 23:33:48.166856060 +0000 InstallTime20231122164546
17843646 -rw------- 1 RokeJulianLockhart RokeJulianLockhart 10 2023-12-22 18:00:52.210907294 +0000 InstallTime20231208140222
18796562 -rw------- 1 RokeJulianLockhart RokeJulianLockhart 10 2023-12-29 20:59:13.570259291 +0000 InstallTime20231214145928
23679071 -rw------- 1 RokeJulianLockhart RokeJulianLockhart 10 2024-01-17 23:57:17.407736976 +0000 InstallTime20240105183125
26191072 -rw------- 1 RokeJulianLockhart RokeJulianLockhart 10 2024-01-29 18:35:37.723628061 +0000 InstallTime20240119095007
36299590 -rw------- 1 RokeJulianLockhart RokeJulianLockhart 10 2024-03-13 13:45:39.062711540 +0000 InstallTime20240304230937

</blockQuote>

That seems incongruous.

Comment 5

[Wayne Mery (:wsmwk)]

If you do not have a submitted nor pending folder then I do not see how you have used the Mozilla Crash Reporter described at https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb

Comment 6

[Mr. Beedell, Roke Julian Lockhart]

https://bugzilla.mozilla.org/show_bug.cgi?id=1851335#c5

[e-mail], it could have been on another device or installation.

Comment 7

[Mr. Beedell, Roke Julian Lockhart]

https://bugzilla.mozilla.org/show_bug.cgi?id=1851335#c5

[e-mail], I fail to understand why this matters, ultimately. I definitely saw https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_when-thunderbird-crashes (for this is what this request refers to) if that's your concern.

Comment 8

[Wayne Mery (:wsmwk)]

It matters because without knowing WHICH crashes you reported there's no way to give your advice nor fix them.
Did you include your email address on all of them?

Comment 9

[Mr. Beedell, Roke Julian Lockhart]

https://bugzilla.mozilla.org/show_bug.cgi?id=1851335#c8

[e-mail], the crashes I reported aren't in the scope of this issue. Discussion of them would be the purview of another issue, dedicated to the relevant crash. This issue is for a feature request.

Regardless, I thank you for being so assistive. Indeed, I expect that I included my e-mail address in all. However, if the e-mail address is not dynamically associated with my accounts.firefox.com account's (that is, if the e-mail address corresponding to them does not update when it does) associating them with me may be difficult. The e-mail address attached certainly shall not correspond to the one associated with my bugzilla.mozilla.org account.

Comment 10

[Wayne Mery (:wsmwk)]

Thunderbird uses the toolkit's crash reporter

Comment 11

[Mr. Beedell, Roke Julian Lockhart]

https://bugzilla.mozilla.org/show_bug.cgi?id=1851335#c10

[e-mail], GTK3's? I would have expected that to be https://github.com/abrt/gnome-abrt/blob/24638c34816ad58fe6b8988a777c3439f7fcd70e/README.md#about or its associated projects (as the linked file explains). Do you refer to something else?