1851366 - Mozilla VPN loses user id data

Status: ASSIGNED

(Mozilla VPN :: Client for Linux, defect)

Description

[mimmo.fiorilla]

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:109.0) Gecko/20100101 Firefox/117.0

Steps to reproduce:

At system start, no automatic login

Actual results:

For some months Mozilla VPN kept the user id data only for a couple of days. Then you have to log in again. The bug is not directly related to kernel updates. I have already reported the problem by email but I have only had a generic response, no solution.

Expected results:

Login should be automatic, as it was during the first year of use.

Comment 1

[Beatriz Rizental [:brizental]]

Hello [:mimmo.fiorilla], thanks for the bug report. Would you mind providing a bit more information? Specifically:

1. Which Linux distribution are you on and which version?
2. Which version of the Mozilla VPN app are you on?
3. If possible, would you mind sharing the application logs? Those can be downloaded through Settings > Get Help > View Logs. The logs right after a startup where you experienced the problem are ideal here.

Thanks!

Comment 2

[mimmo.fiorilla]

Attachment: Log Mozilla VPN september 7/2023

Good morning. 
Mozilla VPN is installed on Ubuntu 22.04, currently running kernel 5.15.0-83-lowlatency.
Below is the latest log. After two days of correct functioning I had to re-enter the data to log in. 
Thanks.

Comment 3

[mimmo.fiorilla]

Good morning.
Mozilla VPN is installed on Ubuntu 22.04, currently running kernel 5.15.0-83-lowlatency.
Below is the latest log. After two days of correct functioning I had to re-enter the data to log in.
Thanks.

I attached the log and it must be somewhere on this page. Sorry but I can't see if it was attached correctly.

Comment 4

[Beatriz Rizental [:brizental]]

Hey [mimmo.fiorilla]. The logs have been attached correctly. Thanks a lot! I will do some digging and see if I can figure out what's going on. Will report back with any findings.

Comment 5

[vitaemorte]

Hello, is there any update to the aforementioned bug? I am experiencing similar behavior on Ubuntu 24.04.01 Kernel 6.8.0-41-generic. Login is not persistent and I usually have to re-log in once a day or so.