1855894 - Unable to setup account using Google Advanced Protection

Status: RESOLVED INCOMPLETE

(Thunderbird :: Account Manager, defect)

Description

[Charlie]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/17.0 Safari/605.1.15

Steps to reproduce:

• Download Thunderbird.
• During setup login to my Google Account that is secured by Google Advanced Protection.
• Entered Username and Password, no issues. A Google "Sign in with Google" window within Thunderbird then pops up.
• I am asked to once again enter my Username and Password.
• Then I am asked to insert my security key.

Actual results:

• After inserting my security key, I get a message that: "Chrome Extension not found" with a link to "Install extension".
• When I click on Install Extension it gives a "404 Error" message: "The requested URL was not found on this server."
• I cannot "try again another way" because when using Google Advanced Protection it only allows logins with the security key.
• Out of curiosity I did try the "Get a one-time security code" at https://g.co/sc and as expected the 6 digit codes do not work because of Google's Advanced Protection.

I am unfortunately stuck and cannot add my Google account to Thunderbird.

Expected results:

I would expect being able to login my account with my security key.

Although I have Firefox as my default browser, I am unsure what browser is being used by the pop-up window in Thunderbird. It looks like it might be Safari. In which case I am using the latest Safari 17.0.

Comment 1

[Magnus Melin [:mkmelin]]

The "browser window" is an internal Thunderbird window. If you're getting something else, something is wrong. (And obviously, Thunderbird couldn't use a chrome extension.)

Comment 2

[Charlie]

Yes, you are right, the browser window was indeed an internal Thunderbird window.

Comment 3

[Wayne Mery (:wsmwk)]

(In reply to Charlie from comment #2)

Yes, you are right, the browser window was indeed an internal Thunderbird window.

So you have sorted this out?

Comment 4

[Charlie]

(In reply to Wayne Mery (:wsmwk) from comment #3)

(In reply to Charlie from comment #2)

Yes, you are right, the browser window was indeed an internal Thunderbird window.

So you have sorted this out?

Hi Wayne, no this has unfortunately not been sorted out. Thank you for checking.

Comment 5

[Wayne Mery (:wsmwk)]

Sounds like a two factor prompt.
Please post a screen shot

Comment 6

[Phoenix]

Resolved per whiteboard