Lost all email account settings after Supernova automatically installed and computer restarted - Only local folders showing
Categories
(Thunderbird :: Untriaged, defect)
Tracking
(Not tracked)
People
(Reporter: robert, Unassigned)
Details
Attachments
(1 file)
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5.83 MB,
application/msword
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Details |
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/117.0.0.0 Safari/537.36
Steps to reproduce:
Started computer & Supernova the day after Supernova installed.
Actual results:
No email folders visible & account settings are no longer there.
Expected results:
Should have seen email folders & account settings.
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Comment 1•2 years ago
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Probably the data is still in the profile... https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data
What kind of accounts did you have before? If you have a backup, please attach the prefs.js file from before. Current one would also be interesting. You can also email me (reference this bug).
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Updated•2 years ago
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Comment 2•2 years ago
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Based on the files you sent me, it looks like you had only Owl accounts (provided by the add-on).
Maybe the add-on is disabled, or not working correctly.
Not much we can do here I think. We don't track add-on issues in bugzilla. Please contact the add-on author.
Description
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