1858941 - Unified Folders Properties inaccessible after automatic upgrade from TB 112.x to 115.x ESR

Status: RESOLVED INCOMPLETE

(Thunderbird :: Folder and Message Lists, defect)

Description

[Richard Leger]

Attachment: TB115.3.2UnifiedFoldersInbxPropertiesMissing.png

Following automatic upgrade from 112.x to TB 115.3.2 (64-bit) on Windows 10, I can no longer access Unified Folders > Inbox > Properties via my ESR thunderbird user profile...

I can access the properties fine if I open a new empty profile, so something may have caused either an interface UI loading issue or has corrupted my existing user profile during the upgrade.

Would welcome some help to fix even if just manually via trick like deleting a file or else in my existing profile...

Comment 1

[Francesco]

You need to delete "Mail/smart mailboxes" to force a rebuild.

Comment 2

[Wayne Mery (:wsmwk)]

https://support.mozilla.org/en-US/questions/1424284 reports same

Use https://addons.thunderbird.net/en-US/thunderbird/addon/unified-folders-debugging/ ... on the Unified Folders heading click the dots, then Debugging Info > scroll to bottom > do Copy to Clipboard and save the clipboard somewhere. Click Close. Now do "Reset Unified Folders" in the Unified Folders heading. Does that help?

Comment 3

[Richard Leger]

(In reply to Wayne Mery (:wsmwk) from comment #2)

https://support.mozilla.org/en-US/questions/1424284 reports same

Use https://addons.thunderbird.net/en-US/thunderbird/addon/unified-folders-debugging/ ...
on the Unified Folders heading click the dots,
then Debugging Info > scroll to bottom > do Copy to Clipboard and save the clipboard somewhere. Click Close.
Now do "Reset Unified Folders" in the Unified Folders heading. Does that help?

Yes it fixed the following:

• Allow me to access and check again the Unified Folders settings with search online ticked, all messages radio button ticked and Choose > Accounts > Inbox ticked by default
• Under the Unified Folders Inbox I can see a sub-folder corresponding to each account
• When clicking on the Unified Folders Inbox I can see and access emails from multiple accounts

Notice some bugs though:

• The number of unread message shown on the Unified Folders Inbox is incorrect it only shows the number corresponding to my third and last account Inbox instead of a sum of unread messages added altogether.
• By default it seems to have selected not only each Inbox folder for each accounts but also all the sub-folders in which I archive my email for the current year... I do not see the point of doing so by default in TB, I think the Unified Folders Choose settings shall only ticked the Inbox folder for each account and none of the sub-folders by default. Those should be added by end-users if they need to, I don't think it is needed personally and add more data that I would need in the view. I only need to see what is in Inbox folders but none of the sub-folders.
  I would imagine that in the unified view the sub-folder of the same level of the same name would appear separately instead to access those individually as needed, that what I would expected from the unified view at least.
• Because of the above it triggered a scan of all the folders of all the mailbox to re-download message (or possibly only headers hopefully) which is very network data consuming and lengthy if like me you have thousands of folders.

Comment 4

[Wayne Mery (:wsmwk)]

The message count issues received a fix in 115.5.2 in December and more recently 115.7.0. Please file a bug report for all issues that you still see.

What does "access" mean in "I can no longer access Unified Folders > Inbox > Properties". Does it mean that clicking properties doesn't open a dialog? Or is it that the dialog opens but no values can be changed?

Comment 5

[Richard Leger]

(In reply to Wayne Mery (:wsmwk) from comment #4)

What does "access" mean in "I can no longer access Unified Folders > Inbox > Properties". Does it mean that clicking properties doesn't open a dialog? Or is it that the dialog opens but no values can be changed?

It was the later... dialog opens but no value to change. I think I fixed it at the time by running the add-on used to repair Unified folder... but it has been too long now... So I cannot guarantee the solution.

Comment 6

[Wayne Mery (:wsmwk)]

Leaving this open for another month in case anyone triaging finds something worth pursuing.

Comment 7

[Phoenix]

Resolved per whiteboard