1859985 - `Get Messages` button hangs - but using context menu to get each account individually works

Status: RESOLVED INCOMPLETE

(Thunderbird :: Folder and Message Lists, defect)

Description

[Fred]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:109.0) Gecko/20100101 Firefox/118.0

Steps to reproduce:

Press the "Get Messages" button.

Actual results:

Application hangs.
Fetch messages for every single account separately (Context menu) works.

Expected results:

Get messages for all mail accounts.

Comment 1

[Wayne Mery (:wsmwk)]

Application hangs.

Hangs in what sense?
This is the button at the top of the folder pane?

Comment 2

[Fred]

(In reply to Wayne Mery (:wsmwk) from comment #1)

Application hangs.

Hangs in what sense?

App does not respond anymore.

This is the button at the top of the folder pane?

Yes.

Comment 3

[Wayne Mery (:wsmwk)]

Fred, does this still reproduce with version 115?
Pop accounts or imap accounts?

Comment 4

[Wayne Mery (:wsmwk)]

It may be useful to know

• Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
• Still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird

Does problem go away?