1862366 - 'Take Screenshot' fails on full-page capture with 'screenshots.browser.component.enabled' set to False

Status: RESOLVED DUPLICATE of bug 1853295

(Firefox :: Screenshots, defect)

Description

[buglinking]

Attachment: CannotScreenshot.mov

[Affected versions]:

• Firefox 119.0 (64-bit)

[Affected platforms]:

• MacOS 12.2.1

[Preconditions]:

• set 'screenshots.browser.component.enabled' to False

[Steps to reproduce]:

1. Navigate to this page: https://l10n.gnome.org/module/gimp/
2. Right click
3. Click 'Take Screenshot' button
4. Click 'Save full page'

[Expected Results]:

• Capture the full-page screenshot

[Actual Results]:

• No response
• Errors show up in 'Console'

[Notes]:

• Can capture the full-page screenshot by clicking the 'Take a screenshot of the entire page' button, although the incomplete full-page screenshot

Comment 1

[buglinking]

Attachment: Screen Shot 2023-11-01 at 17.37.55-fullpage.png

Comment 2

[Sam Foster [:sfoster] (he/him)]

This is working for me - although it does take a while for the preview to show up.
If you can share the console errors we can take another look.

Comment 3

[buglinking]

(In reply to Sam Foster [:sfoster] (he/him) from comment #2)

This is working for me - although it does take a while for the preview to show up.
If you can share the console errors we can take another look.

Thank you for your help. But for me, I wait for a long time, the preview never show up.

This is the console errors:

------Error in promise: BackgroundError: Error: An unexpected error occurred
callBackground moz-extension://6dde0211-ba10-4596-bd23-5f5ee1019ffe/selector/callBackground.js:14
catcher.js:78:15
catcher moz-extension://6dde0211-ba10-4596-bd23-5f5ee1019ffe/catcher.js:78
callBackground/<@moz-extension://6dde0211-ba10-4596-bd23-5f5ee1019ffe/selector/callBackground.js:14:19
catcher.js:79:15
catcher moz-extension://6dde0211-ba10-4596-bd23-5f5ee1019ffe/catcher.js:79
Unhandled error:
Object { fromMakeError: true, name: "BackgroundError", message: "BackgroundError: Error: An unexpected error occurred", stack: "callBackground/<@moz-extension://6dde0211-ba10-4596-bd23-5f5ee1019ffe/selector/callBackground.js:14:19\n", errorCode: undefined, popupMessage: undefined }
undefined catcher.js:21:11
unhandled moz-extension://6dde0211-ba10-4596-bd23-5f5ee1019ffe/catcher.js:21
catcher moz-extension://6dde0211-ba10-4596-bd23-5f5ee1019ffe/catcher.js:81
BackgroundError: Error: An unexpected error occurred callBackground.js:14:19

​

Comment 4

[Negritas Sergiu, Desktop QA]

Hello! I have managed to reproduce the issue with firefox 121.0a1(2023-11-08), 120.0b8 and 119.0.1 on MacOS 12.6.2 using the STR provided in the description. I will mark it as NEW and update the flags in order to get our developers involved

Have a nice day!

Comment 5

[Sam Foster [:sfoster] (he/him)]

If you are using a high pixel density display like a mac retina display we end up with a lot more pixels. That page is quite long, so what I think is happening here is that either one of the dimensions or the total area is exceeding our maximum canvas size.

We have an existing bug on file that describes the same problem. I'm going to close this one as a duplicate.