186246 - compressed data files - sending email mozilla stops responding

Status: RESOLVED WORKSFORME

(MailNews Core :: Composition, defect)

Description

[Tai]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.3a) Gecko/20021126
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.3a) Gecko/20021126

I allowed xp to automatically compress files which hadn't been used in a while
(needed some space), ever since sending emails causes mozilla to stop
responding, a copy of the email doesn't seem to be saved anywhere.

I can't be certain that it was the compressing that has caused my problem,
though since it happened when I tried to send shortly after compressing I think
it is the cause of the problem.

I also have had the same thing happen when getting the properties of images in a
page (right click -> properties), the outline of the window comes up though from
then on the browser fails to respond.

if it helps at all, my mail folder is 413 mb (looking under documents and
settings/.../application data/mozilla/...)

I have found some similar bugs to this one (179039, 181061), though none of them
mention the compressed files.

Reproducible: Always

Steps to Reproduce:
1. write an email
2. send it
3. stops responding immediately

Actual Results:  
mozilla stopped responding

Expected Results:  
sent the email and saved to the sent mail folder

Comment 1

[Andrew Hagen]

Reporter, to troubleshoot this problem, please follow these steps. When you
reply, make sure to include your operating system version, and the build ID. The
build ID is located in the Mozilla title bar. If the problem is sovled, please
indicate what step solved it.

1. Make sure that the test machine you're running is in good condition. On
Windows 9x, run scandisk. On Windows NT/2000/XP, error-check the drives. On
*nix, check for filesystem errors. Furthermore, if you have an antivirus
program, make sure the antivirus definitions and program files are up to date.
Make sure you have recently scanned the system for viruses, and removed any you
find. Once this is complete, can you still reproduce the problem?

2. Download and install the latest trunk nightly build.  Running a nightly build
has a slight amount of risk involved. Back up your Mozilla data including your
bookmarks before proceeding. You can download the latest nightly build from
ftp://ftp.mozilla.org/pub/mozilla/nightly/latest . For example, for Windows,
download the file mozilla-win32-installer-sea.exe. Uninstall your current
Mozilla build. Make sure the new directory where you will install the new build
is completely empty, except for any plugins subdirectory. Install the nightly
build. Having done that, can you still reproduce the problem?

3. If it still fails, exit Mozilla. Go to your profile directory. Find the file
xul.mfl (or xul.mfasl on *nix). Rename it. Restart Mozilla. Does that solve the
problem?


Before following the next steps, create an SMTP log. Attach the SMTP log to this
bug. The steps for creating the log can be found here:

http://www.mozilla.org/quality/mailnews/mail-troubleshoot.html#imap


4. Is the computer you are running Mozilla on running an antivirus program? If
so, please detail what program and what version it is. Temporarily disable the
antivirus program. Then try to reproduce the problem you describe. Does the
problem still occur?

5. Go to Edit | Mail & Newsgroup Account Settings | Outgoing Server (SMTP) and
check "never" on whether to use a secure connection (SSL). Now try to reproduce
the problem. Does it still occur?

6. Go to Edit | Mail & Newsgroup Account Settings. In the appropriate account,
under Copies & Folders, unselect "place a copy in." Now try to reproduce the
problem. Does it still occur? If this works, is this an IMAP account? Are there
many messages in the sent folder?

7. Is the computer behind a firewall? If so, temporarily disable it, or put the
computer directly on the Internet. Can you still reproduce the problem? If not,
what product and version number is the firewall?

8. Delete all your SMTP server entries. Exit Mozilla. Restart Mozilla. Recreate
all your SMTP server entries. Can you still reproduce the problem?

If none of these steps work, please attach an SMTP log. 

Comment 2

[Tai]

Since reporting this problem I have switched to Linux so will not be able to
perform the actions you suggested.

Comment 3

[Andrew Hagen]

Okay, no problem. Resolving worksforme.