Mail doesn't open MS Word attachments

VERIFIED WORKSFORME

Status

MailNews Core
Attachments
--
major
VERIFIED WORKSFORME
15 years ago
10 years ago

People

(Reporter: sai allavarpu, Assigned: Scott MacGregor)

Tracking

Trunk
x86
Windows 2000

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

15 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3b) Gecko/20021220
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.3b) Gecko/20021220

When I receive a MS Word doc as an attachment, I click on the attachment.
Instead of opening it Word, I get a 'file save as' dialogue. The MIME types are
right application/msword. I tried attachment filenames with and without spaces
in them. Yet it doesn't work.

Reproducible: Always

Steps to Reproduce:
1.Send yourselves a MS Word doc as an attachment
2 [review].When you receive the sent mail, click on the word attachment
3 [review].

Actual Results:  
opens a 'file save as' dialogue

Expected Results:  
should open the word program to open the doc
(Reporter)

Comment 1

15 years ago
More excerpt from the mail window (mail was sent and received using Mozilla 1.3 
(same version as the one used to file the original bug)

--------------060104070802030901020004
Content-Type: application/msword;
 name="Sai Allavarpu.doc"
Content-Transfer-Encoding: base64
Content-Disposition: attachment;
 filename="Sai Allavarpu.doc"
-----------------------------
(Reporter)

Comment 2

15 years ago
Noted that there is a pref in pref.js getting set (something like 
helper.applications.neverAsk.saveToFile) that includes application/msword. When 
I manually remove that line, this problem doesn't happen. Don't know how that 
preference got set.
QA Contact: yulian → stephend

Comment 3

15 years ago
using 20031003 I wasn't able to reproduce
please try a more recent build
if the bug is still there please reopen this bug

make sure that you dont have msword documents set to "save to disk"
Status: UNCONFIRMED → RESOLVED
Last Resolved: 15 years ago
Resolution: --- → WORKSFORME
Verified.  wfm.
Status: RESOLVED → VERIFIED
Product: MailNews → Core
Product: Core → MailNews Core
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