186436 - bancaja.es - Mozilla renders frame contents blank

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: Spanish, defect)

Description

[Felipe Alfaro Solana]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.3a) Gecko/20021212
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.3a) Gecko/20021212

Mozilla is unable to render the contents of a frame of my banking web site: the
frame is simply rendered blank, although it contains a lot of code.

Due to privacy concerns, I can't let you in to check, but I can send you a
tar-gzipped file with the contents of that page as saved by Mozilla with
File->Save As command.

In the past, the page was rendered correctly. I don't know if now it's rendered
blank by changes on Mozilla code or changes in the banking pages HTML code.

Reproducible: Always

Steps to Reproduce:
1. Open the tar-gzipped file with the page contents and you'll see the main
(big) frame is not rendered (it's blank).

Actual Results:  
Some frames aren't correctly rendered: they are blanked.

Expected Results:  
The frames should contain my banking last transactions rendered.

Comment 1

[Felipe Alfaro Solana]

Attachment: The contents of the page that Mozilla is unable to render correctly

Comment 2

[Michael Gabriel]

js syntax errors and lyref not defined -> tech evang

Comment 3

[Pascal Chevrel:pascalc]

Bad browser sniffing :

ns4 = (document.layers) ? true:false;
ie4 = (document.all) ? true:false;
if (ns4) { lyref="document.layers."; layer=document.layers; estilo="";
show="show"; hide="hide"; }
if (ie4) { lyref="document.all."; layer=document.all; estilo=".style";
show="visible"; hide="hidden"; }


There is a general purpose online form (buzón link on top of the screen)

Felipe, do you know another person we could contact in your bank ? 

Comment 4

[Felipe Alfaro Solana]

Currently, I don't know of another person on my bank you can contact to.

I have been looking for support contacts. For genetal support problems, you can
call the following international, no toll-free number: 34963995017. Also, there
is a form once I'm logged on to my account I can use to place a support question.

I haven't still found an e-mail address I can use to send support questions, but
I will try to get one.

Meanwhile, I can act as a proxy between you and my bank.

Comment 5

[Bill Mason]

->component owner

Comment 6

[Kai Lahmann (is there, where MNG is)]

Felipe Alfaro Solana: have you already asked them about the problem?

Comment 7

[Bob Clary [:bc] (inactive)]

tech evang june 2003 reorg

Comment 8

[Pascal Chevrel:pascalc]

fixed