1865182 - BSOD while watching YouTube or browsing the internet

Status: RESOLVED INVALID

(Core :: General, defect)

Description

[aslightlydisappointingsalad]

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:109.0) Gecko/20100101 Firefox/115.0

Steps to reproduce:

BSOD occured just recently as i was watching youtube or browsing internet i can't upload the bug or the image because as soon i try to capture the mesaage,i attach the crash log if it can help, it goes to BSOD and i tried refresh the browser and disabling addons and other stuff , but still
need help.!!!

https://crash-stats.mozilla.org/report/index/28e5c25c-eed9-4839-9c38-d39e50231116

https://crash-stats.mozilla.org/report/index/9f9a5e1f-8cc6-4110-a1a3-7d9470231116

https://crash-stats.mozilla.org/report/index/28e5c25c-eed9-4839-9c38-d39e50231116

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

The Bugbug bot thinks this bug should belong to the 'Core::Networking' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 2

[Kershaw Chang [:kershaw]]

I think the reason BSOD is more related to your hardware drivers or something else than Firefox.

This crash report (https://crash-stats.mozilla.org/report/index/9f9a5e1f-8cc6-4110-a1a3-7d9470231116) seems to be related to DOM, so I'll change the component to let other folks to have a look. However, I don't think any of these crashes are related to the BSOD.

Comment 3

[aslightlydisappointingsalad]

(In reply to Kershaw Chang [:kershaw] from comment #2)

I think the reason BSOD is more related to your hardware drivers or something else than Firefox.

This crash report (https://crash-stats.mozilla.org/report/index/9f9a5e1f-8cc6-4110-a1a3-7d9470231116) seems to be related to DOM, so I'll change the component to let other folks to have a look. However, I don't think any of these crashes are related to the BSOD.

(In reply to BugBot [:suhaib / :marco/ :calixte] from comment #1)

The Bugbug bot thinks this bug should belong to the 'Core::Networking' component, and is moving the bug to that component. Please correct in case you think the bot is wrong.

Comment 4

[Andrew McCreight [:mccr8]]

I'm not sure how much there is to go on here. A crash inside DOM code won't cause a blue screen. Maybe there's some kind of hardware issue or a graphics driver issue? gsvelto, do you have any ideas?

Comment 5

[Gabriele Svelto [:gsvelto]]

The crashes are different, and without a screenshot it's really hard to tell what's going on. Given the machine this is coming from is at least 10 years old I suggest testing the memory with a suitable tool (such as memtest86) to check if the hardware is functioning properly. Memory errors are very common in older machines.

Comment 6

[BugBot [:suhaib / :marco/ :calixte]]

The severity field is not set for this bug.
:gcp, could you have a look please?

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